Associate, Client Success, SFS

$70,000 - $100,000/Yr

Sotheby's - New York, NY

Full-time - Mid Level

New York, NY

Professional, Scientific, and Technical Services

About the position

As an Associate within the Client Success team at Sotheby's Financial Services, you will play a vital role in managing operational functions related to loan underwriting, collateral management, and servicing activities for the US-managed SFS portfolio. This position requires direct interaction with clients and collaboration with various departments to ensure effective support and continuous improvement of SFS processes.

Responsibilities

• Coordinate with Sotheby's auction house departments to complete all diligence and underwriting requirements per the SFS Loan Policy.
• Liaise with clients to gather necessary supporting documentation (proof of ownership/identity, corporate documents, insurance etc.).
• Produce credit approval memos and contract checklists for all new loans, amendments, renewals and consignments, and coordinate drafting with SFS Legal team.
• Coordinate the initial valuation of collateral, and manage any recurring valuation requirements for active loans.
• Liaise with insurance providers to ensure all collateral is properly covered for the life of the loan.
• Track and manage collateral by coordinating property receipt, releases, viewings, and restoration; interacting with third-party stakeholders including warehouses, shippers, museums, clients, and restorers, as necessary.
• Monitor active loan portfolio to minimize risk of default and to ensure compliance with SFS underwriting policies and external financing facilities.
• Monitor performance of all active loans to ensure timely payment and assist in resolution of default situations.
• Engage with client and internal resources to identify, prioritize, and execute on client requests efficiently and effectively.
• Manage information requests from internal finance teams and external auditors.
• Identify areas of improvement, and participate in efforts to implement solutions and scale SFS business as needed.

Requirements

• Bachelor's Degree required.
• 3+ years of professional experience, preferably in a client facing financial services role.
• Well-organized, reliable, and capable of working well as part of a small team.
• Critical thinker who is able to quickly assess issues and risks and develop effective solutions.
• Ability to multi-task and manage time effectively.
• Skilled in presentation composition, communications technology, and engaging, articulate audience presentations.
• Client service minded with strong communication skills, and public speaking skills.
• Strong analytical skills and financial acumen.
• Salesforce experience is a plus.

Nice-to-haves

• Prior art experience is not required, but an interest or curiosity in art or other luxury objects is encouraged.
• Fluency in a second language would be advantageous.

Benefits

• Discretionary bonus eligibility.
• Competitive benefits package.