It Convergence - Alpharetta, GA
posted 3 months ago
About the position
The Associate, Client Success position at ITC is a pivotal role designed for individuals eager to embark on a career in the Technology and Consulting field. This entry-level to mid-level position is based in Alpharetta, GA, and is ideal for candidates who are detail-oriented and possess strong follow-up skills. The role is customer-facing and requires exceptional relationship management abilities, along with a solid understanding of both business and technical aspects of client needs. As a part of the Support Services department, the Associate will be instrumental in growing and expanding existing accounts and relationships, ensuring that clients receive the best possible service and support. In this role, you will have the opportunity to work closely with clients to understand their needs and identify new business opportunities. You will execute business and sales strategies aimed at expanding customer usage through upsells, renewals, and proactive account management. This includes developing customized programs tailored to meet the specific IT needs of clients and providing consultations about ITC's offerings. Building positive and productive relationships with clients is essential, as is working in compliance with company standards and business guidelines. Additionally, the Associate will regularly interact with various internal teams, including Marketing, Inside Sales, and Pre-Sales. This collaboration is crucial for leveraging multiple groups to enhance current client usage and providing valuable feedback to refine product focus, market messaging, and campaigns. The position offers a unique opportunity to learn and grow within the organization, making it an excellent starting point for a successful career in client management and technology consulting.
Responsibilities
- Growing and expanding existing accounts and relationships
- Understanding client needs and identifying new business opportunities
- Executing business/sales strategy to expand existing customer usage through upsells, renewals, and proactive account management
- Developing customized programs to meet client's IT needs
- Providing consultations about ITC offerings
- Building positive and productive relationships with clients
- Working in compliance with company standards and business guidelines
- Assessing potential business risks and developing mitigation plans
- Regularly interacting with Marketing, Inside Sales, and Pre-Sales to expand current client usage and provide feedback
Requirements
- Detail-oriented with strong follow-up skills
- Outstanding relationship management skills
- Strong business and technical acumen
- Ability to understand client needs and identify new business opportunities
- Experience in executing business/sales strategies
- Ability to develop customized programs for clients
- Excellent communication and interpersonal skills
Nice-to-haves
- Experience in the Technology and Consulting field
- Familiarity with digital technologies
- Previous experience in account management or client success roles
Benefits
- Opportunity for career growth and development
- Exposure to digital technologies
- Work in a collaborative environment with multiple teams
