Associate Clinical Account Specialist Rapid City and Sioux Falls, SD Johnson and Johnson

Johnson & Johnson - Rapid City, SD

Full-time - Entry Level

Rapid City, SD

Chemical Manufacturing

About the position

Johnson and Johnson, Inc. is seeking an Associate Clinical Account Specialist (ACAS) for the Rapid City and Sioux Falls, SD area. This position is designed as a 6-9 month training program for individuals with little to no experience in electrophysiology (EP). Upon successful completion of the training, the ACAS will be promoted to a Clinical Account Specialist (CAS). In this role, the CAS will provide expert clinical product and technical assistance to physicians and EP lab staff, focusing on the effective use of BWI's systems and catheter equipment, including the CARTO® System and associated software modules during case procedures. The primary goal is to meet and exceed business objectives while ensuring high-quality support and training to medical professionals. The ACAS will engage in a comprehensive training program that includes understanding the dynamics of an EP lab, which involves collaboration with physicians, nurses, technicians, and clinical administrators. The role requires maintaining composure in high-stress situations, responding to requests via email and voicemail, and driving collaboration within the local team and support staff. Adherence to company guidelines regarding health, safety, and compliance with regulations is essential. The position also offers a competitive base salary of $70,000, eligibility for an annual performance bonus, and a company car through the FLEET program. Employees may participate in various employee benefit programs, including health insurance, savings plans, and paid time off.

Responsibilities

• Attend all portions of the ACAS fellowship training program without exception.
• Engage in dialogue with multiple internal and external business partners and stakeholders, formulating solutions based on input gained during training.
• Understand the dynamics of an EP lab, including interactions with physicians, nurses, technicians, and clinical administrators.
• Prioritize and respond appropriately to requests in a high-stress environment.
• Maintain composure and problem-solving focus during stressful interactions.
• Respond daily to requests by email and voicemail.
• Drive collaboration and maintain consistent communication across assigned responsibilities with the local team and support team.
• Follow all company guidelines related to health, safety, and environmental practices, ensuring all resources are available and in good condition.
• Adhere to company compliance with all federal, state, local, and company regulations, policies, and procedures.

Requirements

• A minimum of Bachelor's degree is required by the hire date.
• OR minimum of 2 years of related professional experience (engineering, or procedural hospital setting) is required with an Associate's degree.
• OR a minimum of 1 year of EP mapping experience with an Associate's degree is required.
• OR Graduate from an accredited academic program or Industry prep school with a focus on EP with Bachelor's degree is required.
• OR exiting a branch of the US military with an Associate's degree is required.
• Priority given to candidates with Bachelor's or Master's degree in fields such as Biology, Biochemistry, Cardiac Function & Interventional Technology, Chemistry, Computer Science, Engineering, Health Sciences, Kinesiology, Informatics, Pharmaceutical Science, Physics, or Technical Design.
• A valid driver's license issued in the United States is required.
• The ability to travel related to this role is required, with a willingness to travel up to 40% overnight locally, regionally, and nationally.
• Advanced clinical knowledge of cardiac ablation and imaging, technical knowledge of EP technology, and multitasking abilities without direct oversight are required.

Nice-to-haves

• Experience in a clinical or hospital setting related to electrophysiology.
• Familiarity with medical devices and their applications in clinical settings.

Benefits

• Health insurance
• Savings plan
• Pension plan
• Disability plan
• Vacation pay
• Sick time
• Holiday pay
• Work, personal, and family time off