About the position
Sphera is a leading global provider of enterprise software and services that enables companies to manage and optimize their environmental, health, safety and sustainability. Our mission is to create a safer, more sustainable and productive world. Sphera is a portfolio company of Blackstone, a U.S.-based alternative asset investment company that focuses on private equity, technology and innovation, and more. Blackstone businesses succeed through strong partnerships, a personalized approach and a commitment to exceptional performance with uncompromising integrity. Sphera and Blackstone are leaders in the Environmental, Social and Governance (ESG) space. We are guided by our core values of Customer Centricity, Accountability, Bias to Action, Innovation, and Collaboration. These values help us recruit the right talent to join our rapidly expanding team of around the globe. It is important to us that each and every Spherion is not only eager to challenge themselves and knows how to get work done but is an awesome addition to our company culture.
Responsibilities
- Provide support for Sphera Cloud product suite, Cloud platform, and its underlying technologies to carry out the primary goal of monitoring & triaging the incidents.
- Front line support for Cloud Monitoring - Infrastructure and Application.
- Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures.
- Responsible for operational support, front-line management of incidents or escalation points.
- Participate in patching, mass upgrades and other planned maintenance activities for both infrastructure level (required) and application level (preferred).
- Develop, implement, Support and expand technical documentation of processes and procedures.
- Utilize monitoring tools to proactively identify problems with systems, applications and networks.
- Strive to meet the highest level of customer satisfaction by resolving customer issues in a professional and prompt manner.
- Adhere to right policies and escalation procedures and collaborate with the other areas for 2nd and 3rd level support.
- Able to present and communicate effectively on key findings to peers, management, and other stakeholders to keep positive and effective relationships.
Requirements
- Team player with great interpersonal and communication skills
- Phenomenal customer handling skills
- Ability to work within a global cloud operation support team covering 24x7x365
- Ability to learn new emerging technologies
- Knowledge and/or working experience with any Public Cloud Vendors, Preferably Azure
- Ability to work in a dynamic, fast-moving, and growing environment.
Nice-to-haves
- Good knowledge of Cloud Technologies and related emerging Technologies.
- ITIL exposure and understanding.
- Product Certification (AZ-900/AZ-104) will be an added advantage.
