This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Hyundai Capital America - Plano, TX
posted 2 months ago
Full-time
Plano, TX
Credit Intermediation and Related Activities
About the position
The Associate, Collections Customer Assistance is responsible for specialty servicing of lease and retail accounts, focusing on escalated issues. This role involves investigating, analyzing, and resolving various customer account escalations, ensuring a seamless customer experience through collaboration with other departments.
Responsibilities
- Perform thorough follow-up and research tasks to ensure effective problem resolution.
- Handle phone calls and correspondence from customers with escalated issues.
- Ensure that customer issues, disputes, and inquiries are handled within specified timelines.
- Properly document account information and input data in the appropriate systems.
- Complete daily work activities to meet operational requirements and goals.
- Actively participate in coaching and development sessions/trainings to enhance individual and team performance.
- Perform all other duties as assigned.
Requirements
- 3-5 years of collections experience.
- Automotive retail and/or lease experience is a plus.
- Must be a high school graduate.
- College degree preferred.
- Strong administrative and organizational skills.
- Ability to multi-task and prioritize to meet daily goals.
- Keen attention to detail.
- Demonstrated problem-solving ability.
- Excellent communication skills, both verbal and written.
- Knowledge of commonly used terminology, policies, and procedures.
