Associate, Commercial & Wholesale Operations

Santander Bank - Reading, PA

Full-time

Hybrid - Reading, PA

Credit Intermediation and Related Activities

About the position

The Associate, Commercial & Wholesale Operations role at Santander Bank involves managing complex operational transactions, providing leadership in the absence of a manager, and supporting the Loan Operations team. The position requires a strong understanding of commercial loan operations and the ability to train and guide less experienced staff while resolving escalated issues and suggesting procedural improvements.

Responsibilities

• Completes complex operational transactions and researches issues.
• Performs additional tasks employing skill and experience in the function.
• Handles varied, non-routine, and complex operational tasks to support the team.
• Provides information and procedural knowledge for less experienced staff.
• Leads the unit or team in Loan Operations in the absence of a manager.
• Resolves most issues escalated by less experienced employees.
• Suggests changes or modifications to policies and procedures based on observations and activities.
• Takes corrective action as necessary and researches complex issues for resolution.
• Trains new employees in systems, procedures, and processes.

Requirements

• Bachelor's Degree or equivalent work experience in Business or a related field.
• 5-9 years of experience with commercial loan operations.
• Excellent communication skills and good organizational skills with attention to detail.
• Solid knowledge of Microsoft Office Suite and various bank systems.
• Ability to adapt quickly and be a team player.
• Working knowledge in Commercial Banking.
• Ability to meet deadlines.
• Strong knowledge of Syndicated and Commercial Loan products and markets.
• Ability to review and interpret legal documentation supporting these products.
• In-depth knowledge of market initiatives to streamline and automate Middle Office support functions.
• Knowledge of industry standards and best practices for Syndicated and Commercial loans.
• Knowledge of Banking Regulations and Standard Practices.