ASSOCIATE, COMMUNICATION SERVICES: FULL TIME EVENINGS

$29,120 - $44,054/Yr

University of Missouri - Columbia, SC

Full-time - Entry Level

Columbia, SC

Educational Services

About the position

The Associate in Communication Services is responsible for providing exemplary customer service through face-to-face and telephone interactions with patients, family members, and staff. This role serves as the first point of contact for individuals entering or calling the health care system, ensuring a welcoming environment while maintaining strict confidentiality of patient information. The position requires effective communication, monitoring of various systems, and assistance with visitor check-in processes.

Responsibilities

• Promote an environment of exemplary customer service through face-to-face or telephone interactions.
• Deliver a welcoming first impression to patients, family members, and staff.
• Maintain assigned post in hospital lobbies or switchboard offices.
• Greet visitors and patients cordially, ascertain their needs, and provide assistance as needed.
• Answer and direct incoming calls to the health system and hospital emergency response line.
• Monitor and respond to alarms and emergency response protocols as required.
• Document calls accurately and follow up to ensure necessary actions are taken.
• Perform visitor check-in processes and issue identification badges as per policy.
• Monitor the overall appearance of the hospital entrance and contact relevant services for assistance.

Requirements

• One year of related clerical or customer service experience, or education may be used in lieu of experience.

Benefits

• Health, vision, and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels, and more