Associate Communications Specialist

Kroger - Cincinnati, OH

Full-time

Cincinnati, OH

Food and Beverage Retailers

About the position

The Associate Communications Specialist will play a crucial role in developing compelling content and implementing communication strategies that enhance the company's reputation among key stakeholders. This position is designed to establish the company as the best source of information for associates across all locations. The specialist will work closely with leaders to create and measure the effectiveness of company-wide communications across multiple channels, ensuring that messaging is clear, consistent, and impactful. As the primary writer and web content manager for multiple websites and newsletters, the Associate Communications Specialist will be responsible for producing high-quality written materials that align with the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. This role requires a proactive approach to communication, with an emphasis on storytelling that enhances the company's reputation and engages associates. The position involves travel to various divisions to support communications teams and attend conferences, as well as providing policy guidance and governance support regarding the company’s intranet. The specialist will also develop and implement communications plans to support annual corporate fundraising events and create/distribute emails to corporate associates about area activities and events. Collaboration with a network of division/department Corporate Affairs associates, including communications managers, is essential to improve communication effectiveness and build skills across the organization.

Responsibilities

• Develop compelling content and implement communication strategies that enhance the company's reputation among key stakeholders.
• Work with leaders to create and measure the effectiveness of company-wide communications across multiple channels.
• Serve as the primary writer and web content manager for multiple websites and newsletters.
• Travel to divisions to support communications teams and attend conferences.
• Support the executive announcement process.
• Support Kroger's internal business social network and serve as a community manager for groups within the network.
• Develop content for company meetings and events.
• Provide policy guidance and governance support to key stakeholders regarding the company’s intranet.
• Develop and implement communications plans to support annual corporate fundraising events.
• Create and distribute emails to corporate associates about area activities and events.
• Collaborate and support a network of division/department Corporate Affairs associates, including communications managers, to improve communication effectiveness and build skills.
• Produce a bi-monthly publication for associates; lead the writing/editing process and manage outside resources needed for design and print production.
• Lead improvements in content gathering and news distribution methods based on audience feedback.
• Lead web content management for multiple websites.
• Coach associates, leaders, and subject matter experts on strategies for sharing news/information to increase awareness of our purpose, business priorities, and values.
• Create and manage a weekly/monthly corporate communications content plan for news, information, and feature stories to be distributed through the company’s multiple web and print channels.
• Develop creative content about the company’s purpose and strategy that enhances Kroger’s reputation through storytelling.

Requirements

• Print production and web content management experience.
• Proficient in Microsoft Office.
• Graphic design or photography skills.
• Demonstrated oral and written communication skills with the ability to write for a wide variety of print and online collateral materials.
• Ability to interact with and influence all levels of the organization.
• Proven track record of teamwork, innovation, and delivery of business communication results.
• Ability to handle sensitive information while maintaining a high degree of confidentiality.
• Demonstrated ability to handle multiple projects simultaneously under tight deadlines.
• Strong research, writing, and listening skills.