Associate Community Manager - The Retreat East

Landmark Properties - Orlando, FL

Full-time - Mid Level

Orlando, FL

Real Estate

About the position

The Associate Community Manager is a pivotal role within Landmark Properties, responsible for effectively marketing the community and ensuring that leasing targets are met. This position prioritizes the needs and requests of prospects and residents, maintaining a high level of professionalism and courtesy at all times. The Associate Community Manager reports directly to the Community Manager and does not have any direct reports. The role encompasses a variety of responsibilities that include leasing and marketing, general administration, financial management, personnel training, customer service, and facilities management. As the needs of the community evolve, the responsibilities may be adjusted accordingly to ensure optimal performance and satisfaction among residents. In the leasing and marketing domain, the Associate Community Manager is tasked with preparing marketing plans and developing innovative strategies to achieve occupancy goals. This includes monitoring daily and weekly leasing reports to make informed pricing recommendations that support rent growth. The role also requires ensuring compliance with corporate procedures and Fair Housing laws, accurately entering data into the Entrata system, and projecting a favorable image of the community to enhance public recognition. The Associate Community Manager will generate and track prospective resident traffic through effective marketing techniques and oversee all tasks necessary to close sales, including conducting tours and maintaining the model unit. General administration duties involve maintaining confidentiality of client and resident information, attending staff meetings, and adhering to company policies. The Associate Community Manager must also understand lease documents and communicate relevant information to residents and prospective residents clearly. Financial management responsibilities include maximizing revenue and occupancy while operating marketing activities within the approved budget. The role also involves training leasing staff on marketing strategies and lease document explanations, ensuring that Landmark LEASE protocols are practiced. Customer service is a critical aspect of this position, requiring the Associate Community Manager to understand and exceed the expectations of residents, clients, and vendors. This includes maintaining effective communication, creating monthly newsletters, and participating in resident retention programs. Additionally, the Associate Community Manager assists the Community Manager in creating successful turn plans and regularly inspects the property to address maintenance issues. Risk control measures are also part of the role, which includes enforcing community safety policies and documenting any incidents that occur.

Responsibilities

• Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals.
• Prepare/monitor daily and weekly leasing reports to make pricing recommendations for optimal rent growth.
• Ensure leasing staff complies with corporate procedures and Fair Housing laws.
• Accurately enter all data in Entrata for quality follow-up.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Generate and track traffic of prospective residents using effective marketing techniques.
• Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, and maintaining the model and traffic follow-up.
• Complete and submit required materials such as market surveys, marketing calendars, guest cards, and service requests in a timely manner.
• Ensure all social media channels are updated regularly to promote the property.
• Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks.
• Ensure confidentiality of client, resident, and company information.
• Attend and contribute to all staff meetings and any special or emergency meetings.
• Understand and adhere to Landmark Properties policies and procedures.
• Maintain a clean and professional work environment.
• Report time and attendance accurately.
• Understand the lease document and related addendums to communicate effectively with residents and prospective residents.
• Participate in all move-in and move-out related activities.
• Manage time efficiently and effectively.
• Assist in corporate projects as requested.
• Maximize revenue and occupancy through effective financial management.
• Operate marketing activities within the confines of the marketing budget, deviating only with prior approval.
• Ensure Landmark LEASE protocols are practiced by all staff members.
• Train leasing staff on how to market on campus and locations frequented by students.
• Maintain active and effective communication with residents, parents, and university personnel.
• Create and distribute the monthly newsletter and resident communications.
• Direct roommate mediation and resolution of resident conflicts.
• Assist the Community Manager in creating and implementing a successful turn plan.
• Regularly walk the property to identify and address maintenance issues.
• Assist the Community Manager and maintenance team in quarterly inspections of each unit.
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures.
• Document and address behaviors of residents that violate the law or community lease agreement.
• Identify and report safety and security risks to the Community Manager.
• In the absence of the Community Manager, prepare and submit incident reports.
• Assist the Community Manager in handling emergency situations.

Requirements

• Knowledge of Fair Housing regulations and compliance.
• Experience in property management or a related field.
• Strong marketing and leasing skills.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and professionalism.
• Proficiency in using property management software, preferably Entrata.
• Strong organizational and time management skills.

Nice-to-haves

• Experience in student housing management.
• Familiarity with social media marketing strategies.
• Ability to conduct training sessions for staff.

Benefits

• Competitive salary based on experience.
• Opportunities for professional development and training.
• Inclusive work environment that celebrates diversity.