Associate Community Manager - Z West Apartments

Landmark Properties - Ann Arbor, MI

Full-time - Mid Level

Ann Arbor, MI

Real Estate

About the position

The Associate Community Manager at Z West Apartments is a pivotal role responsible for effectively marketing the community and ensuring that leasing targets are met. This position prioritizes the needs and requests of prospects and residents, maintaining a high level of professionalism and courtesy at all times. The Associate Community Manager will report directly to the Community Manager and will not have any direct reports. The role encompasses a variety of responsibilities that include leasing and marketing, general administration, financial management, personnel training, customer service, and risk control. In the leasing and marketing domain, the Associate Community Manager will prepare marketing plans and develop innovative strategies to meet occupancy goals. This includes monitoring daily and weekly leasing reports to make informed pricing recommendations that ensure optimal rent growth. The role also requires ensuring compliance with corporate procedures and Fair Housing laws, accurately entering data into the Entrata system, and projecting a favorable image of the community to achieve property objectives. The Associate Community Manager will generate and track prospective resident traffic through effective marketing techniques and oversee all tasks necessary to close sales, including conducting tours and maintaining the model unit. Additionally, the position involves managing social media channels to promote the property and overseeing renewal events. On the administrative side, the Associate Community Manager will ensure confidentiality of client and resident information, attend staff meetings, and maintain a clean and professional work environment. Financially, the role focuses on maximizing revenue and occupancy while operating marketing activities within the approved budget. The Associate Community Manager will also train leasing staff on marketing strategies and lease document explanations, ensuring that all staff members adhere to Landmark LEASE protocols. Customer service is a key aspect of this role, as the Associate Community Manager will actively communicate with residents, parents, and university personnel to exceed their expectations. The position also involves creating monthly newsletters and participating in resident retention programs. Furthermore, the Associate Community Manager will assist the Community Manager in creating and implementing successful turn plans and regularly inspect the property to address maintenance issues. Risk control responsibilities include understanding and enforcing community safety policies, documenting resident behaviors that violate laws or lease agreements, and preparing incident reports in the absence of the Community Manager. Overall, the Associate Community Manager plays a crucial role in enhancing the living experience for residents while ensuring the community operates smoothly and efficiently.

Responsibilities

• Prepare marketing plans and develop new strategies and programs designed to meet occupancy goals.
• Prepare/monitor daily and weekly leasing reports to make pricing recommendations for optimal rent growth.
• Ensure leasing staff complies with corporate procedures and Fair Housing laws.
• Accurately enter all data in Entrata for quality follow-up.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Generate and track traffic of prospective residents using effective marketing techniques.
• Conduct/oversee all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, and maintaining the model unit.
• Complete and submit required materials such as market surveys, marketing calendars, guest cards, and service requests in a timely manner.
• Ensure all social media channels are updated regularly to promote the property.
• Oversee renewal kick-off, including planning and executing events and implementing Community Ambassador zone walks.
• Ensure confidentiality of client, resident, and company information.
• Attend and contribute to all staff meetings and any special or emergency meetings.
• Understand and adhere to Landmark Properties policies and procedures.
• Maintain a clean and professional work environment.
• Report time and attendance accurately.
• Understand the lease document and related addendums to communicate effectively with residents and prospective residents.
• Participate in all move-in and move-out related activities.
• Manage time efficiently and effectively.
• Assist in corporate projects as requested.
• Maximize revenue and occupancy through effective financial management.
• Operate marketing activities within the confines of the marketing budget, deviating only with prior approval.
• Ensure Landmark LEASE protocols are practiced by all staff members.
• Train leasing staff on how to market on campus and locations frequented by students.
• Maintain active and effective communication with residents, parents, and university personnel.
• Create and distribute the monthly newsletter and resident communications.
• Direct roommate mediation and resolution of resident conflicts.
• Assist the Community Manager in creating and implementing a successful turn plan.
• Regularly walk the property to identify and address maintenance issues.
• Assist the Community Manager and maintenance team in quarterly inspections of each unit.
• Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures.
• Document and address behaviors of residents that violate the law or community lease agreement.
• Identify and report safety and security risks to the Community Manager.
• Prepare and submit incident reports in the absence of the Community Manager.
• Assist the Community Manager in handling emergency situations.

Requirements

• Knowledge of Fair Housing regulations and compliance.
• Experience in leasing and marketing within the property management industry.
• Strong communication and interpersonal skills to interact effectively with residents and staff.
• Ability to manage time efficiently and effectively.
• Proficiency in using property management software, specifically Entrata.

Nice-to-haves

• Experience in training staff on leasing and marketing strategies.
• Familiarity with social media marketing techniques.
• Background in customer service or hospitality.

Benefits

• Competitive salary range of $53.2K - $67.3K annually.
• Opportunities for professional development and training.
• Inclusive work environment that celebrates diversity.