Associate Connectivity & Network Engineer - Incident Support Specialist

Capgemini - Scottsdale, AZ

Full-time - Entry Level

Scottsdale, AZ

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Associate Connectivity & Network Engineer - Incident Support Specialist role at Capgemini is an entry-level position focused on incident management and user access support. The specialist will be responsible for handling first-level incidents, triaging support tickets, and providing frontline assistance for user access issues related to business applications. This position requires a solid understanding of computer systems and effective communication skills, with a preference for experience in identity and access management tools.

Responsibilities

• Responsible for first level incident management and triaging of support tickets
• Perform frontline support pertaining to user access related issues to business applications like CRM and FinOps
• Handle move, add, change related queries and support for user database and role-based access
• Analyze data to build reports and dashboards

Requirements

• Solid understanding of computer systems and MS tools, particularly Excel
• Proven experience in a client services environment with good communication skills
• Preferred experience with identity & access management tools like Cisco Duo, Ping-ID, Okta
• Programming or scripting experience in languages such as JavaScript or Python

Nice-to-haves

• Experience with identity & access management tools

Benefits

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief