Associate Content Designer - Publishing

Spectrum - Stamford, CT

Full-time - Entry Level

Stamford, CT

Telecommunications

About the position

The Associate Content Designer at Spectrum plays a crucial role in enhancing the digital self-service experience for customers. This position involves planning, testing, and publishing online support content while analyzing design, content, and usability for continuous improvement. The role requires a blend of creativity and organization, working collaboratively within a team to ensure that digital content meets customer needs effectively.

Responsibilities

• Drive the execution of interactive digital self-service experiences for customers.
• Plan, test, and publish online support content.
• Analyze areas for improvement in design, content, and usability.
• Leverage customer segmentation to target digital support content effectively.
• Collaborate with stakeholders and development teams to conduct A/B and multi-variate testing.
• Optimize digital support content for cross-platform display and search engine performance.
• Ensure effective tagging of content for categorization and keywording.
• Utilize metrics and reporting data to enhance digital support content.
• Troubleshoot defects with content output and user experience.

Requirements

• 6 months or more of writing experience.
• Bachelor's degree or equivalent experience.
• Familiarity with common productivity tools (e.g., MS Office).
• Understanding of basic UX/product design principles.
• Ability to collaborate and work well with others.
• Effective written and verbal communication skills.
• Strong time management skills and ability to be self-directed.

Nice-to-haves

• Experience with Content Management Systems (Drupal, AEM, WordPress).
• Understanding of basic web technologies (HTML, CSS).
• Familiarity with Adobe Creative Cloud applications.
• Ability to manage multiple projects simultaneously.
• Experience in data analysis and reporting.

Benefits

• Paid training and coaching for career success.
• Opportunities for networking and growth within a supportive community.