Associate Customer Service Representative (Primarily Home)

$47,840 - $63,981/Yr

American Family Insurance Group - Madison, WI

Full-time - Entry Level

Remote - Madison, WI

Insurance Carriers and Related Activities

About the position

This position is focused on providing exceptional customer service by responding to inquiries related to commercial and farm/ranch policies. The role involves participating in training activities to gain necessary product and system knowledge, with the goal of resolving customer issues on the first call and minimizing effort required from the customer.

Responsibilities

• Develops knowledge of systems and various application trainings associated with policy processing.
• Responds to basic inquiries from agents, agency staff & customers related to policies and accounts with supervision.
• Attends training and obtains licenses to acquire skills needed to transition to next level.
• Provides input on continuous process improvement ideas for customer and agent support processes.
• Follows procedures and continuous process improvement standard work.

Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated written and verbal communication skills.
• Demonstrated typing/keyboarding skills (30 wpm).
• Demonstrated experience with various PC software applications (e.g. Microsoft Office Suites, Internet Explorer, Outlook).
• Demonstrated math skills (multiplication, division, addition, subtraction).

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) contribution.
• Pension plan.
• Annual incentive.
• 9 paid holidays.
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid family leave.