Associate Customer Service Representative

$39,000 - $67,400/Yr

California Water Service Group - Waikoloa, HI

Full-time - Entry Level

Waikoloa, HI

Utilities

About the position

The Customer Service Representative provides proficient, high-quality attention and assistance to new and existing customers. The work is performed under direct supervision and requires exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with others. This position is located in Waikoloa, HI.

Responsibilities

• Accurately balance and complete a daily cash report
• Takes customer orders and provides high-quality customer service as necessary
• Assists customers in person and by phone, addressing questions regarding billing, payments, conservation and water quality
• Enters data into the computer as required with speed and accuracy
• Performs a variety of routine clerical work, including filing, scanning, and collections, processing payments, scheduling appointments, and compiling reports
• Operates standard office equipment, including word processing equipment as assigned; may perform duties on computer spreadsheet programs
• Performs major cashiering duties, including taking payments in person, processing credit card payments, balances individual cash drawer, and prepares bank deposits
• Edits meter reading, writes and resolves service orders, folds and stuffs bills as requested
• Updates customer accounts as needed
• Corresponds with customers regarding metered billing status
• Scans and saves service orders, files customer and system service orders
• Participates in the Company's Continuous Improvement Process
• Performs other similar duties as assigned

Requirements

• High school diploma or GED
• Five years of customer service experience in an administrative or clerical capacity
• Excellent customer service skills with a pleasant and professional manner
• Must be available to work extended hours as required for customer needs
• Valid State Driver's License