Associate Customer Service Representative

Highmark Health • Sacramento, CA

392d

About The Position

The Customer Service Representative at United Concordia Dental is responsible for handling customer inquiries and complaints through various communication channels, including telephone, email, and in-person interactions. The role focuses on providing timely and accurate responses to customer needs while adhering to established service and quality standards. The representative will also maintain accurate records and may escalate issues to supervisory levels as necessary.

Requirements

• High School Diploma or GED required.
• 6 months of Customer Service experience in a customer-facing role required.
• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards.
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally.
• Ability to take direction and to navigate through multiple systems simultaneously.
• Ability to maintain composure under stressful and fast-paced conditions.
• Strong written and verbal communication skills.
• Ability to communicate complex information in a simple, customer-facing way.

Nice To Haves

• Customer Service experience in a call-center environment preferred.
• Customer Service experience in a Healthcare related call-center environment strongly preferred.

Responsibilities

• Resolve customer inquiries and complaints via written, telephonic and face-to-face communication in a timely and accurate manner.
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution.
• Meet all production, quality, and adherence standards. Attend all required training classes.
• Elevate issues to next level of supervision, as appropriate.
• Maintain accurate records, including timekeeping records.
• Other duties as assigned or requested.

Benefits

• Competitive pay range from $19.01 to $23.72 per hour.

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED