Associate Customer Service Team Leader Pinecrest Area

Unclassified - Miami, FL

Full-time - Mid Level

Miami, FL

About the position

The Customer Service Team Leader will oversee the Customer Service Department in a large organic food retailer recognized for its exceptional workplace culture. This role focuses on providing leadership, support, and management to ensure high levels of customer satisfaction and operational efficiency. The Team Leader will be responsible for team member hiring, development, and performance management, while also ensuring profitability and compliance with regulations.

Responsibilities

• Provide leadership and supervision to the Customer Service Department.
• Assist in hiring, developing, and outplacing team members.
• Ensure profitability and control expenses within the department.
• Maintain regulatory compliance in all operations.
• Manage special projects as needed.

Requirements

• Minimum of 1 year of experience in a leadership role.
• Superior cash handling skills in the register system.
• Proficiency in Excel.
• 2 years of retail grocery experience preferred, or experience with high-end specialty consumer goods.