Associate Customer Success Engineer, Security Automation

$86,000 - $139,500/Yr

Palo Alto Networks - Plano, TX

Full-time - Entry Level

Plano, TX

Professional, Scientific, and Technical Services

About the position

The Customer Success Engineer at Palo Alto Networks plays a crucial role in empowering clients to automate their Security Operations, enhancing the efficiency of analyst processes, and ensuring a return on investment for the XSOAR platform. This position is integral to the Cortex XSOAR Customer Success organization, guiding customers through their end-to-end Security Operations journey and providing technical expertise and support for various Cortex solutions.

Responsibilities

• Provide foundational product-level technical expertise, assisting with account setup, deployment, and basic troubleshooting of Cortex XSOAR.
• Support customers in implementing and customizing automation workflows within their security operations.
• Stay informed about Cortex XSOAR features and share relevant updates with customers.
• Conduct basic training sessions to familiarize customers with Cortex XSOAR functionalities.
• Identify opportunities to enhance automation within the customer's incident response processes.
• Serve as a technical contact, assisting customers in achieving their automation goals and optimizing their security operations.
• Collaborate with account teams to contribute technical input for customer success plans and execution.
• Manage and escalate technical issues, ensuring appropriate resolution with support from senior colleagues.

Requirements

• 2+ years of experience in security operations, incident response, or a related technical field.
• Experience with implementing or supporting automation workflows within a SOAR platform is a plus.
• Basic understanding of security products and secure coding practices.
• Ability to deliver entry-level training on product usage and automation practices.
• Familiarity with scripting languages such as Python, PowerShell, or JavaScript for basic customizations.
• Basic Linux system administration and troubleshooting knowledge.
• Understanding of security incident response principles.
• Familiarity with network protocols and troubleshooting tools like tcpdump & Wireshark is a plus.
• 2+ years of relevant experience in customer-facing roles or technical support, with a focus on customer satisfaction.
• Possess problem-solving skills with the ability to solve for moderate complexities.

Nice-to-haves

• Familiarity with network protocols and troubleshooting tools like tcpdump & Wireshark is a plus.

Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees.
• Mental and financial health resources.
• Personalized learning opportunities.
• Restricted stock units and a bonus.