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Associate Customer Support Specialist
Enable Us Llp - San Francisco, CA
posted 2 months ago
About the position
As an Associate Customer Support Specialist at Enable, you will be an integral part of the Customer Success team, providing frontline support to customers using Enable's software. Your role will involve solving customer problems, troubleshooting technical issues, and collaborating with cross-functional teams to enhance the customer experience. This position is pivotal in ensuring customer satisfaction and contributing to the overall success of Enable's rebate management platform.
Responsibilities
- Rapidly learn the basics of the Enable software to resolve customer queries
- Provide friendly and helpful service to customers when they contact Enable
- Triage incoming customer requests with support from the team
- Solve customer problems and assist them in using the Enable software
- Maintain an understanding of open support queries and escalate issues as required
- Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements.
Requirements
- A bachelor's degree
- 1-2 years of customer-facing experience, preferably in a SaaS company
- Proficient problem-solving skills
- Verbal and written communication skills to effectively convey technical concepts to customers
- Demonstrated ability to quickly grasp complex software systems
- Strong multitasking and effective time management abilities
- Self-motivated and proactive attitude
- Collaborative team player
Benefits
- Unlimited Paid Time Off
- Wellness Benefit
- Comprehensive Insurance
- Lucrative Bonus Plan
- Equity Program
- Career Growth Opportunities
