Genesis10 - Plano, TX
posted 3 months ago
Genesis10 is seeking an Associate Data Center Technician for a 12-month contract position located in Richardson, TX. This role is fully onsite, requiring employees to be physically present in the specified office on a full-time basis. The position is critical to ensuring that the team can effectively meet the demands of the business and provide the necessary support for the responsibilities associated with the role. The Associate Data Center Technician will be involved in various aspects of system hardware and software, ensuring that all system requirements are met and that the production environment operates smoothly. In this role, the technician will support development efforts by reviewing system hardware, software, and design. They will participate in system and subsystem hardware and software integration and acceptance testing. The technician will also be part of a team that sets policies, monitors, prioritizes, and develops standards while maintaining service levels for the production environment. Responsibilities include designing, deploying, maintaining, and troubleshooting infrastructure for multiple production environments, as well as proactively suggesting alternative solutions and designs to address challenges. The technician will be expected to respond to system problems on a 24/7 basis and participate in an on-call rotation. They will lead and participate in writing system, test, and test reporting documentation to ensure that design and test results meet customer requirements. Ensuring the availability and operation of mission-critical servers around the clock is a key responsibility, along with administering servers and implementing hardware and software upgrades. The technician will also monitor server activity, diagnose and resolve problems, and escalate issues as necessary.