Associate - Data Enablement

Eli Lilly - Indianapolis, IN

Full-time - Mid Level

Indianapolis, IN

Chemical Manufacturing

About the position

The Associate, Data Enablement at Lilly is responsible for fostering cross-functional collaboration to enhance data exchanges that support customer support programs. This role involves assessing business needs, managing data transfer agreements, and ensuring compliance in a highly regulated environment. The position aims to improve customer experiences by enabling effective data solutions and facilitating communication among stakeholders.

Responsibilities

• Serve as business subject matter expert of the data exchanges required to facilitate Lilly customer support capabilities and offerings.
• Collaborate with business peers to refine high level business processes and problems into requirements, ensuring data exchanges adequately meet business needs.
• Provide requirements to internal tech (Tech@Lilly) and vendor partners to execute the creation and enhancements to our data exchanges.
• Facilitate business impact assessments by participating in development review sessions with Tech@Lilly and vendors as they develop technical solutions.
• Manage a repository of data transfer agreements and quality documentation with Tech@Lilly and vendor partners.
• Understand existing contracts in place with third party vendors, confirm that accurate contract execution and identification of new scopes of work are captured.
• Build, enable, and follow quality processes and governance in a highly regulated setting inclusive of quality monitoring and testing.
• Prepare and support internal communication plans to appropriately advise stakeholders of platform changes/outages.
• Create or consult on the creation of cross-functional project plans.
• Monitor timelines closely to confirm deliverables will meet expectations.

Requirements

• Bachelor's degree, preferably in business information systems, management information systems, business administration or related.
• 2+ years of experience working with large, event-based data sets.
• Experience in a regulated industry such as financial services or healthcare, with understanding of compliance regarding data security and privacy.

Nice-to-haves

• Strong problem-solving skills with the ability to analyze sophisticated issues and shape effective solutions.
• Strong attention to detail and experience with visualizing complex processes (flowchart, dataflow, BPMN, etc.).
• Strong organization skills and the ability to coordinate across multiple parties.
• Demonstrated experience influencing internal and external partners.
• Confidence in driving delivery and leveraging communication skills to shepherd change across various partners.

Benefits

• Diversity, equity, and inclusion initiatives
• Employee resource groups for support and development
• Opportunities for learning and development