Bn'Y - Pittsburgh, PA
posted 4 days ago
Full-time - Entry Level
Pittsburgh, PA
10,001+ employees
Real Estate
About the position
The Associate, Client Service role at BNY involves working closely with external clients to address and resolve day-to-day operational and technical issues. This position is designed for individuals who are looking to grow within a leading global financial services company, providing high-quality service and support to a specialized client base while contributing to the overall client experience.
Responsibilities
- Resolve day-to-day issues for external clients and direct them to appropriate resources at BNY.
- Address and resolve complex operational and technical issues for clients.
- Apply problem-solving skills based on precedence and experience.
- Deliver high-quality service using effective communication skills.
- Provide clients with information related to BNY products and services.
- Monitor client inquiries and escalate non-routine or complex issues as needed.
- Track information related to general client issues to support business development efforts.
- Participate in internal activities aimed at improving the client experience.
- Support a selected number of client accounts of limited complexity.
Requirements
- Bachelor's degree or equivalent combination of education and experience is required.
- 0-3 years of total work experience preferred.
- Experience in an operational area and/or client services preferred.
Benefits
- Highly competitive compensation
- Generous paid leaves including paid volunteer time
- Access to flexible global resources and tools for personal and professional development
- Wellbeing programs to support health and resilience
- Family-friendly and inclusive employment policies
