American Express - Phoenix, AZ
posted 3 months ago
At American Express, we are looking for a passionate and talented Associate Product Manager to join our Enterprise Identity team. This role is pivotal in managing and owning our Enterprise Identity Intake Request Process, serving as the primary point of contact for various business units seeking support from Enterprise Identity. The successful candidate will be responsible for the day-to-day operations of the intake process, ensuring that requests are efficiently processed and either assigned to a product owner or closed. This includes running weekly intake calls to assess and action requests, tracking the status of intake requests, and reporting on key performance indicators (KPIs) related to intake volume and efficiency. The Enterprise Identity team plays a crucial role in creating and managing authentication, authorization, and identity management experiences for all digital platforms at American Express, including our website and mobile applications. We are dedicated to ensuring that our customers can safely access their data and service their accounts online while protecting them from unauthorized access. As part of this team, you will have the opportunity to work with one of the most valuable data sets in the world, identifying insights and actions that can significantly impact our customers and our business. In this role, you will also be responsible for communicating the value of Enterprise Identity to requestors, helping them understand how we can provide effective solutions to their needs. You will be expected to develop efficiencies and streamline processes within the intake system, contributing to the overall success of the team and the organization. This position offers a unique opportunity to grow your career in product management while making a meaningful impact on our customers' experiences.