Associate-Digital Product Management

$60,000 - $110,000/Yr

American Express - New York, NY

Full-time - Entry Level

New York, NY

Credit Intermediation and Related Activities

About the position

At American Express, we are committed to empowering our customers and colleagues to achieve their goals. As an Associate in Digital Product Management, you will play a pivotal role in shaping the digital experiences that drive customer engagement and business growth. This position is part of the Enterprise Digital & Data Solutions (EDDS) team, which focuses on consumer acquisition through innovative digital channels. You will be responsible for the end-to-end strategy, development, and execution of new and emerging digital products and services, ensuring that they are user-centric and grounded in data-driven insights. In this role, you will collaborate with high-performing teams across engineering, design, and product management to create engaging customer experiences. You will lead the Agile product development process, utilizing methodologies such as Lean, SAFe, and Kanban. Your responsibilities will include writing user stories, defining support documents, and prioritizing features in the product backlog. You will also engage with cross-functional partners, including marketing, legal, compliance, and risk, to ensure that the products meet business needs and regulatory requirements. As a passionate advocate for the customer, you will leverage customer research and analytics to inform product decisions and enhance the overall customer experience. You will stay updated on industry trends and competitor activities, ensuring that our digital offerings remain competitive and relevant. This position offers a unique opportunity to contribute to the success of one of the world's top brands while working in a collaborative and inclusive environment that values diversity and innovation.

Responsibilities

• Be responsible for the end-to-end strategy, development and execution of new and emerging digital products, services and/or technology platforms, following a User Centered Design approach.
• Create and manage projects from concept through production; engaging the necessary teams to craft a rich and engaging customer experience.
• Be a passionate advocate for the customer, grounding ideas in data driven solutions by partnering with our customer research team to incorporate user insights and principles throughout the process.
• Lead the Agile product development process (Lean, SAFe, Kanban) including writing user stories, defining support documents, and prioritizing features.
• Work closely with cross-functional partners and colleagues (marketing, engineering, legal, compliance, risk) to create and maintain your product backlog.
• Be responsible for understanding how our business functions and how it might best be served using new and emerging digital products and/or services.
• Keep up to date with industry, competitor, Agile/SAFe methodologies and new trends.

Requirements

• Demonstrated interest in digital space.
• Knowledge of tech and product development processes, with the ability to succinctly translate requirements between groups of varying experience.
• Strong analytical, problem-solving/quantitative skills.
• Highly organized; Strong sense of accountability, ownership, and project management skills with proven ability to lead and track multiple high priority initiatives simultaneously efficiently and effectively.
• Excellent written and verbal communication skills; ability to present ideas clearly and tailor communication to various audiences.
• User-centric; Passionate about understanding customer needs and analyzing customer data to improve the customer experience.
• Ability to reconcile varying needs across customers and partners; assemble the information, assess tradeoffs and risks, gain consensus, make an informed decision, and support that decision with compelling evidence.
• Bachelor's degree.

Nice-to-haves

• 0-1 year of agile product development experience.
• Prior experience with customer facing products and/or web development.
• Knowledge of analytical applications like Adobe Analytics.
• Bachelor's or Graduate degree in any Engineering field, Business, Marketing, Human-Computer Interaction, Economics, Computer Science, Psychology or job experience in related fields.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities