Associate Director, Access and Patient Support

$132,700 - $204,000/Yr

Cardinal Health - Albany, NY

Full-time - Mid Level

Albany, NY

Merchant Wholesalers, Nondurable Goods

About the position

The Associate Director, Access and Patient Support (APS) at Cardinal Health is responsible for the tactical execution of operations for assigned programs related to contracted client manufacturers. This role emphasizes collaboration with cross-functional teams, oversight of revenue and budget accountability, and the development of an employee-centric culture. The Associate Director will leverage their expertise in healthcare reimbursement and specialty pharmacy operations to enhance patient access and support for pharmaceutical products.

Responsibilities

• Demonstrate advanced knowledge of the Patient Services HUB market, including market landscape and government regulations.
• Coach, teach, mentor, and develop staff to enhance employee engagement and retention.
• Provide interpretive guidance regarding specialty market intelligence and access/reimbursement issues.
• Work closely with the Field Sales organization and providers to resolve denials and delayed patient starts.
• Demonstrate a compelling vision to outside organizations to provide a competitive advantage.
• Evaluate operational processes for efficiencies and recommend improvements.
• Maximize customer and patient satisfaction by aligning solutions with client initiatives.
• Steward and foster relationships with clients to build confidence in service delivery.
• Partner with internal teams to ensure best customer service delivery to patients and caregivers.
• Facilitate and lead meetings with call center management to ensure timely completion of client deliverables.
• Spearhead projects to improve performance and reduce costs.
• Collaborate with operations and technology teams to develop industry-leading HUB solutions.
• Effectively facilitate cross-functional coordination with minimal guidance.
• Collaborate with business development to identify and drive global expansion opportunities.
• Manage cross-functional teams and communicate regularly with internal teams.
• Manage labor and non-labor budgets and expenses.
• Develop innovative practices, policies, and procedures to support business goals.
• Make strategic decisions that influence work processes and outcomes.

Requirements

• 6+ years of experience in customer service, operations, insurance, reimbursement, or account management in healthcare.
• Experience in Patient Hub Services is highly preferred.
• Bachelor's degree or equivalent experience in a related field; graduate degree strongly preferred.
• Knowledge of the specialty drug product marketplace and health insurance claims processing.
• Experience with Co-Pay, Access/HUB vendor selection and management, and specialty pharmacy is preferred.
• Previous personnel/team management experience, especially managing managers.
• Demonstrated leadership and communication skills for both in-office and remote staff.
• High attention to detail and ability to detect inconsistencies.
• Strong project management skills and understanding of healthcare reimbursement.
• Excellent planning, budget forecasting, and presentation skills.

Nice-to-haves

• Experience in developing and implementing HUB solutions and products.
• Familiarity with the pharmaceutical industry and commercialization processes.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs