Associate Director, Access and Patient Support

$132,700 - $204,000/Yr

Cardinal Health - Providence, RI

Full-time - Mid Level

Providence, RI

Merchant Wholesalers, Nondurable Goods

About the position

The Associate Director, Access and Patient Support (APS) at Cardinal Health is responsible for the tactical execution of operations for assigned programs related to contracted client manufacturers. This role emphasizes collaboration with cross-functional teams, overseeing revenue and budget accountability, and fostering an employee-centric culture while managing relationships with pharmaceutical manufacturers.

Responsibilities

• Demonstrate advanced knowledge of the Patient Services HUB market, including market landscape, eSolutions, government regulations, and the pharmaceutical industry.
• Coach, teach, mentor, and develop staff to enhance employee engagement, retention, and culture.
• Provide interpretive guidance regarding specialty market intelligence and proposed solutions to stakeholders regarding access/reimbursement issues.
• Work closely with the Field Sales organization and providers to resolve denials and delayed patient starts.
• Demonstrate a compelling vision to outside organizations that provides a competitive advantage.
• Act as a consultative partner to customers, understanding the Specialty business and environment.
• Evaluate operational processes for efficiencies and provide recommendations for leveraging technology and people.
• Maximize customer and patient satisfaction by aligning solutions to key client initiatives.
• Build and foster relationships with clients to instill confidence in service delivery.
• Partner with internal teams to ensure best customer service delivery to patients, caregivers, and physician offices.
• Facilitate and lead meetings with call center management to ensure timely completion of client deliverables.
• Spearhead projects to improve performance and reduce costs.
• Collaborate with client, operations, and technology teams to develop industry-leading HUB solutions and products.
• Facilitate cross-functional coordination with internal and external partners with minimal guidance.
• Collaborate with the Specialty Solutions business development team to identify and drive global expansion opportunities.
• Manage cross-functional, highly matrixed teams and communicate regularly with internal teams.
• Manage labor and non-labor budgets and expenses.
• Develop innovative practices, policies, and procedures based on broad business knowledge.
• Make strategic decisions and influence others to support them.

Requirements

• 6+ years of customer service, operations, insurance, reimbursement, and/or account management experience in healthcare preferred.
• Patient Hub Services experience is highly preferred.
• Bachelor's degree or equivalent experience in a related field preferred; graduate degree strongly preferred.
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products is a plus.
• Experience with the development and implementation of Co-Pay, Access/HUB vendor selection and management, and specialty pharmacy is preferred.
• Previous personnel/team management experience, with a preference for managing managers.
• Demonstrated leadership and communication skills for both in-office and remote staff; organized and self-motivated.
• High attention to detail and ability to detect inconsistencies.
• Strong project management skills.
• Understanding of healthcare reimbursement and managed care.
• Excellent planning, budget forecasting, and presentation skills.
• Ability to travel 20% or as needed.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs