Associate Director, Access and Patient Support

$132,700 - $204,000/Yr

Cardinal Health - Richmond, VA

Full-time - Manager

Richmond, VA

Merchant Wholesalers, Nondurable Goods

About the position

The Associate Director, Access and Patient Support (APS) at Cardinal Health is responsible for the tactical execution of operations for assigned programs related to contracted client manufacturers. This role emphasizes collaboration with cross-functional teams, overseeing revenue and budget accountability, and fostering an employee-centric culture while maintaining strong relationships with pharmaceutical manufacturers.

Responsibilities

• Demonstrate advanced knowledge of the Patient Services HUB market, including market landscape and government regulations.
• Coach, teach, mentor, and develop staff to enhance employee engagement and retention.
• Provide interpretive guidance regarding specialty market intelligence and access/reimbursement issues.
• Work closely with the Field Sales organization and providers to resolve denials and delayed patient starts.
• Demonstrate a compelling vision to outside organizations for competitive advantage.
• Evaluate operational processes for efficiencies and recommend improvements.
• Maximize customer and patient satisfaction by aligning solutions with client initiatives.
• Steward relationships with clients to build confidence in service delivery.
• Partner with internal teams to ensure best customer service delivery to patients and providers.
• Facilitate meetings with call center management to ensure timely completion of client deliverables.
• Spearhead projects to improve performance and reduce costs.
• Collaborate with teams to develop industry-leading HUB solutions and products.
• Effectively coordinate with internal and external partners with minimal guidance.
• Identify and drive expansion opportunities globally with the business development team.
• Manage cross-functional teams and communicate regularly with internal teams.
• Manage labor and non-labor budgets and expenses.
• Develop innovative practices, policies, and procedures to support business goals.
• Make strategic decisions that influence work processes and outcomes.

Requirements

• 6+ years of customer service, operations, insurance, reimbursement, and/or account management experience in healthcare preferred.
• Patient Hub Services experience is highly preferred.
• Bachelor's degree or equivalent experience in a related field preferred; graduate degree strongly preferred.
• Knowledge of the specialty drug product marketplace and health insurance claims processing is a plus.
• Experience with Co-Pay, Access/HUB vendor selection and management, and specialty pharmacy is preferred.
• Previous personnel/team management experience, especially managing managers, is preferred.
• Demonstrated leadership and communication skills for both in-office and remote staff.
• High attention to detail and ability to detect inconsistencies.
• Strong project management skills and understanding of healthcare reimbursement and managed care.
• Excellent planning, budget forecasting, and presentation skills.

Nice-to-haves

• Experience in developing and implementing HUB solutions and products.
• Familiarity with the pharmaceutical industry and its regulations.

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before payday with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs