Associate Director, Accounts Receivable

Teva Pharmaceuticals - Davie, FL

Full-time - Mid Level

Davie, FL

Chemical Manufacturing

About the position

The Associate Director position at Anda Inc. is pivotal in managing the administration and monitoring of credit risk exposure while overseeing the performance of the Credit & Collections staff. This role is integral to ensuring the financial health of the organization by managing cash flow and credit levels. The Associate Director will work closely with various departments, including IT and Sales, to align financial strategies with business objectives. Reporting directly to the Director of Accounting, this position will lead a team of approximately 15 exempt and non-exempt employees, providing direction and leadership to enhance the efficiency of credit and collections processes. In this role, the Associate Director will be accountable for the administration of granting credit, determining credit levels, and conducting extensive periodic reviews to monitor credit risk exposure. The position also involves developing, monitoring, and reporting key performance indicators that assist in forecasting bad debt exposure and managing Days Sales Outstanding (DSO). The Associate Director will collaborate with Treasury to manage cash inflow forecasting and assist in implementing strategic initiatives aimed at cost reduction, process improvement, and revenue growth. The Associate Director will also be responsible for maintaining communication with various business units to evaluate potential changes in customers' creditworthiness and credit limits. This includes analyzing key drivers and metrics against historical performance to ensure the efficiency of credit, collections, and cash application processes. The role requires interaction with external customers to resolve billing issues and customer service complaints, often in controversial situations. Setting goals, applying performance standards, and fostering a culture of performance excellence within the team are also critical aspects of this position.

Responsibilities

• Accountable for the administration of granting credit, determining credit levels, and monitoring credit risk exposure through an extensive periodic review process.
• Responsible for developing, monitoring, and reporting of key performance indicators that will assist with forecasting of bad debt exposure, DSO, and the annual budgeting to attain financial objectives.
• Manage the cash inflow forecasting, working with Treasury.
• Assist the Director of Accounting in implementing strategic initiatives for cost reduction, process improvement, revenue growth, strategy diversification, and resource alignment.
• Work closely with Sales and cross functional teams to support growth while mitigating risk; communication of financial concerns and/or other operational issues is vital to ensure alignment on the approach with the customer/business.
• Monitor changes in economic, industry and customer conditions and maintain communication with various business units to evaluate potential changes to customers' credit worthiness (risk tolerance) and credit limits.
• Analyze key drivers and metrics vs. historical performance and projected goals to ensure efficiency of credit, collections, and cash application.
• Assist the Director of Accounting in implementing Accounting Policies and Standard Operating Procedures to support business needs in the billing, credit, collections and cash application areas.
• Interact with external customers, managers and business owners to resolve billing issues and customer service complaints. Some interactions may involve controversial situations i.e. held orders, customer disputes, and proper payment allocation.
• Set goals and objectives, apply clear/consistent performance standards, motivate, challenge, and develop employees, delegate effectively, provide feedback and coaching, reward contributions, manage collaboratively.
• Manage the 3rd party companies that provide outside services for the system functionalities, and upgrades/maintenance.
• Create a culture of performance excellence for the ~ 15 team members.

Requirements

• 5-7 years progressively responsible related experience
• Bachelor's degree required
• At least 4 years of experience at a managerial level, preferably in the pharmaceutical industry
• Strong understanding of Order to Cash processes and best practices
• Planning, implementing goals, objectives and practices for effective and efficient management of allocated resources
• Analyzing problems, projecting consequences of proposed actions, and implementing recommendations that support department goals and objectives.

Nice-to-haves

• Good conflict resolution and negotiation skills
• Establishing and maintaining effective working relationships with others
• Business and personal computer hardware and software applications, including Windows-based applications, and JDE, SAP and large mainframe experience
• Communicating clearly and concisely, both orally and in writing
• Managing and organizing multiple projects and assignments
• Providing excellent customer service with both internal and external customers
• Ability to negotiate difficult issues with customers and sales personnel
• Ability to mentor and train staff

Benefits

• Medical, Dental, Vision, and Prescription coverage starting on the first day
• Disability and Life Insurance
• Paid Time Off
• Paid Holidays
• 6% match on the 401(k)
• Employee Stock Purchase Plan
• Tuition Assistance