Associate Director, Campus Operations (Contractor)

Unclassified - San Diego, CA

Part-time - Mid Level

Hybrid - San Diego, CA

1,001-5,000 employees

About the position

Under the strategic guidance of the Center Director, the Assistant Director provides leadership and supervision in the operation and management of a University Campus Support Specialist, the center or associated offsite locations and programs. This role is pivotal in assisting with location level growth and population specific retention efforts through partnerships with the Academic and Student Finance Leadership. The Assistant Director is responsible for ensuring the quality of student services, community engagement, and serves as a support liaison to the full-time, associate, and adjunct faculty. A comprehensive knowledge of university programs, policies, and procedures is essential, as this knowledge will be applied in training and developing student services support staff, maintaining institutional standards, and resolving student concerns. The Assistant Director will regularly participate in and support institutional and center level programmatic enhancement activities. The essential functions of this position include identifying, hiring, and retaining top talent while creating and maintaining a culture of excellence and inclusivity through team activities, initiatives, and open communication. The Assistant Director will track and monitor schedules and attendance of team members, administrate payroll and timecard reporting, and oversee the entire department in the absence of the Center Director. Leading team meetings and participating in Student Services Leadership Team meetings are also key responsibilities. The Assistant Director will uphold the University standard of conduct and all other policies and procedures, identify opportunities for improvement, and recommend changes to enhance the University. In addition, the Assistant Director will participate in training, continuous education, and leadership development activities to improve their skill set. They will plan, organize, oversee, and direct the daily operations of team members, assist in creating a strategic vision in collaboration with senior leadership for annual goals and outcome-based projects, and ensure compliance oversight through Quality Assurance Activities. Interdepartmental collaboration across the university is crucial to ensure transparency, partnership, and holistic representation of all perspectives in decisions and implemented initiatives within the department. The Assistant Director will develop and conduct training programs to improve team members' technical and soft skills, provide mentorship, professional development, and coaching to each team member through individualized development plans, performance management, and ongoing one-on-ones. They will analyze team data and metrics to facilitate change to meet organizational expectations and goals, evaluate reporting to ensure student service expectations are met, and evaluate internal audits to ensure compliance with regulatory and accreditation guidelines. The Assistant Director will also assist in developing and monitoring both short- and long-term strategic plans for the location and associated programs, liaise between escalated students and proper University personnel, and develop operational reports for the Center Director and Senior Director. Furthermore, they will engage in regional and programmatic outreach with local community colleges, governmental agencies, school districts, and businesses to promote strategic partnerships, collaborate with college stakeholders in planning and coordinating programmatic class scheduling, and communicate challenges while providing suggestions and potential solutions to policies hindering operations. The Assistant Director will coordinate with the TRC on administrative and academic technology activities and support special projects and assignments as designated.

Responsibilities

• Identify, hire, and retain top talent.
• Create and maintain a culture of excellence and inclusivity through team activities, initiatives, and open communication.
• Track and monitor schedules and attendance of team members.
• Administrate payroll and timecard reporting for team members.
• Oversee the entire department in the absence of the Center Director.
• Lead team meetings and participate in Student Services Leadership Team meetings.
• Uphold the University standard of conduct and all other policies and procedures.
• Identify opportunities and recommend changes to improve the University.
• Participate in training, continuous education, and leadership development activities to improve skill set.
• Plan, organize, oversee, and direct the daily operations of team members.
• Assist in creating a strategic vision for annual goals and outcome-based projects.
• Ensure compliance oversight through Quality Assurance Activities and aligned coaching/feedback engagements.
• Collaborate across the university to ensure transparency and partnership.
• Develop and conduct training programs to improve team members' technical and soft skills.
• Provide mentorship, professional development, and coaching to team members.
• Analyze team data and metrics to determine and facilitate change.
• Evaluate reporting to ensure student service expectations are met.
• Evaluate internal audits and provide coaching as needed to ensure compliance with regulatory and accreditation guidelines.
• Assist in developing and monitoring both short- and long-term strategic plans for the location and associated programs.
• Liaise between escalated students and proper University personnel.
• Develop and provide operational reports to Center Director and Senior Director.
• Engage in regional and programmatic outreach with local community colleges and other organizations.
• Collaborate with college stakeholders in planning and coordinating programmatic class scheduling.
• Communicate challenges and provide suggestions to improve operations.
• Coordinate with the TRC on administrative and academic technology activities.
• Support special projects and assignments as designated.

Requirements

• Bachelor's degree in management, business, human behavior, psychology, or marketing required; Master's degree preferred.
• Minimum of six (6) years' experience, and one (1) year of supervisory experience in administrative management, preferably in higher education.
• Experience in higher education administration, facility maintenance or finance.
• Ability to handle multiple tasks in a demanding environment.
• Demonstrated ability to motivate and provide leadership and training in complex areas.
• Established problem-solving abilities and resource application.
• Strong communication skills; both verbal and written.
• Knowledge of academic and business workings of a higher education institution.
• Knowledge of University policies and procedures.
• Ability to work independently in a leadership role and foster a cooperative spirit within a diverse team.
• Knowledge of leadership principles and practices.
• Ability to resolve conflict and performance manage team members as appropriate.
• Ability to coach to improve development and skills.
• Excellent customer service and communication skills.
• Strong analytical and critical thinking skills.

Nice-to-haves

• Experience with Enterprise Resource Planning (ERP) software applications used within a University setting.
• Advanced use of Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.

Benefits

• Comprehensive well-being benefits for employees and their families.
• Competitive pay and benefits packages.
• Development and advancement opportunities.
• Remote-first work perks.