Associate Director, Creative Service Operations Global Retail

$110,000 - $130,000/Yr

Sol De Janeiro - New York, NY

Full-time - Mid Level

New York, NY

Health and Personal Care Retailers

About the position

Launched in 2015, SOL DE JANEIRO is an award-winning, fast-growing premium global lifestyle beauty brand inspired by the beauty rituals and attitude of the beaches of Rio. Our brand purpose is to spark endless self-celebration and joy through the power and warmth of the Brazilian spirit. This philosophy extends from our products to our corporate culture. We are leaders, permanently inquisitive, category obsessed, incredibly diverse, self-demanding, true team players, and we are all Brazilian in Spirit. Headquartered in New York and launched as a digitally native brand, we have expanded globally with teams in Rio, Paris, London, and Germany. Our commitment to excellence has earned us prestigious honors, including TIME100's 2024 Most Influential Company, Fast Company's 2024 World's Most Innovative Companies and 2023 Brands that Matter, Allure's 2024 Readers' Choice Awards, and WWD's 2023 Beauty Inc Award in the Prestige category. These accolades highlight our dedication to being a leading brand in the beauty industry and an exceptional workplace. The Associate Director, Creative Service Operations - Global Retail will serve as a Creative Project Manager within the Global Creative Team, specializing in Visual Merchandising and Events. This role requires a strategic thinker with a strong creative background and exceptional project management skills to lead and execute global retail initiatives. The ideal candidate will have extensive experience in retail environments, visual merchandising, and event coordination, ensuring brand consistency across all global touchpoints. Overall Responsibilities include leading the planning, execution, and delivery of global visual merchandising and event projects from concept to release of final artwork including product launches, pop-ups, and in-store experiences. The Associate Director will drive project timelines while effectively communicating and collaborating with cross-functional teams, conduct project kick-off meetings for large-scale programs and new initiatives, and serve as the primary point of contact for global retail projects, providing regular updates to senior leadership and key stakeholders. Additionally, they will oversee the development and implementation of visual merchandising strategies for global retail environments, manage the development of visual merchandising toolkits and global guidelines for release to regional teams, and coordinate with vendors, designers, and external partners to ensure successful event execution. The role also involves ensuring Creative Work-In-Progress decks are complete, partnering with Marketing PMs to facilitate reviews and approvals, ensuring timely delivery of visibility reports summarizing project status and key milestones, addressing gaps and obstacles in the existing creative process, and proposing solutions to enhance team effectiveness. The Associate Director will demonstrate the ability to consistently elevate the infrastructure and operations of the creative department to increase output while supporting the creative process.

Responsibilities

• Lead the planning, execution, and delivery of global visual merchandising and event projects from concept to release of final artwork including product launches, pop-ups, and in-store experiences.
• Drive project timelines while effectively communicating and collaborating with cross-functional teams.
• Conduct project kick-off meetings for large-scale programs and new initiatives, ensuring alignment on vision and timelines.
• Serve as the primary point of contact for global retail projects, providing regular updates to senior leadership and key stakeholders.
• Oversee the development and implementation of visual merchandising strategies for global retail environments, ensuring a cohesive brand experience across all regions.
• Manage the development of visual merchandising toolkits and global guidelines for release to regional teams, enabling local adaptation.
• Coordinate with vendors, designers, and external partners to ensure successful event execution.
• Ensure Creative Work-In-Progress decks are complete, partnering with Marketing PMs to facilitate reviews and approvals.
• Ensure timely delivery of visibility reports summarizing project status and key milestones.
• Address gaps and obstacles in the existing creative process, proposing solutions and installing methodologies to enhance team effectiveness.
• Demonstrate the ability to consistently elevate the infrastructure and operations of the creative department to increase output while supporting the creative process.

Requirements

• 7+ years of experience in retail, visual merchandising, or event management, with a strong focus on global markets.
• Proven experience in leading and managing complex creative projects in a retail environment.
• Strong understanding of visual merchandising principles and best practices.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Strong leadership and team management skills, with experience leading creative teams.
• Exceptional communication and presentation skills.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Proficiency in project management tools and software (e.g., Asana, Wrike, Smartsheets).

Nice-to-haves

• Experience in sustainability practices within the retail environment.
• Familiarity with global market trends in beauty and lifestyle sectors.

Benefits

• Competitive salary range of $110,000 - $130,000 per year.
• Participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.