Associate Director, Digital Solutions

Open Health - Parsippany-Troy Hills, NJ

Full-time - Mid Level

Parsippany-Troy Hills, NJ

Professional, Scientific, and Technical Services

About the position

The Associate Director, Digital Solutions is responsible for managing the development and delivery of key digital products utilized by the Speaker Programs and Events Services teams within the Commercial Operations division. This role involves overseeing digital projects, collaborating with various teams, and ensuring that products meet quality standards and client satisfaction. The position requires effective communication and project management skills to liaise between technical and non-technical stakeholders, manage budgets, and implement improvements to digital solutions.

Responsibilities

• Oversee the planning, execution, and delivery of digital projects for the Commercial Operations Division, ensuring completion on time, within budget, and to quality standards.
• Collaborate with account owners to ensure deadlines are met and project-specific requirements are delivered to client satisfaction.
• Serve as the liaison between the development team and the account team as needed.
• Represent the digital product offering suite in new business opportunities, including developing responses to RFPs and presenting in pitches.
• Provide pricing to account teams for products and manage the budget throughout the development process.
• Manage relationships with 3rd party vendors connected to digital products.
• Develop and maintain a revenue forecast for CommOps digital solutions and alert the Division Lead of any material changes.
• Ideate improvements to CommOps' products and manage prioritization, costs, and implementation timelines with the development team.
• Conduct periodic meetings with account teams to update them on product improvement ideas and seek feedback.
• Implement and monitor key performance indicators (KPIs) to measure the success of digital initiatives.
• Analyze data and feedback for informed decision-making and continuous improvements.
• Ensure compliance of all CommOps digital products with relevant regulations and best practices.
• Serve as the lead project manager for governance initiatives when requested.

Requirements

• Knowledge and passion for emerging technologies and their application in product development.
• Strong understanding of digital technologies, project management, and best practices.
• Experience with implementation and account teams, with proven ability to liaise between technical and non-technical stakeholders.
• Attention to detail with the ability to present numerical data effectively.
• Proficient in Microsoft Office, especially Excel and reporting tools.
• Ability to analyze data and make data-driven decisions.
• Strong relationship-building skills with stakeholders.
• Effective planning, organization, and scheduling skills to meet project milestones.
• Ability to adjust quickly to changing priorities and cope with complexity.

Nice-to-haves

• Experience in healthcare or related fields.
• Familiarity with governance initiatives such as SOC2 certification.

Benefits

• Competitive pay
• Generous paid vacation and holidays
• Health insurance programs
• Ongoing training and development opportunities
• Corporate Social Responsibility program
• Diverse and inclusive culture