Wright State University - Dayton, OH
posted 3 months ago
The Associate Director, Enrollment Operations and Slate Manager will play an integral role in the day-to-day support of Enrollment Operations with a focus on managing critical components of Slate to support Enrollment and Admissions. This position is essential for ensuring that the Slate platform is effectively utilized to meet the growing needs of all Admissions teams. The associate director will serve as the lead for Slate event, report, and query development, applying their skills as a seasoned database professional to diagnose and address issues of moderate to complex scope. This role involves deepening the capabilities of the Slate platform, developing, delivering, and maintaining template libraries, standard queries, and on-demand or custom reports within Slate. In addition to technical responsibilities, the associate director will conduct ongoing analysis of business processes to deliver solutions that align with the overall department roadmap. Collaboration is key, as the associate director will work closely with team members within the unit, office, and across campus to develop and implement sustainable and efficient processes. This position also plays a pivotal role in documentation, training, and testing for CRM-related updates, ensuring that all stakeholders are well-informed and equipped to utilize the system effectively. The associate director will manage workflows related to application and admission processes, overseeing day-to-day technical processes, including Slate forms, delivery, decision release, campaigns, portals, rules, and event/scheduler functions in Slate. They will assist with the creation and organization of key documents and data workflows for Slate and other enrollment management software, ensuring that all systems are being optimally used to their fullest capacity. This role requires a strong focus on data management and technology support, leadership and project management, and application process management, all while prioritizing the student experience and providing exceptional customer service.