Associate Director, Enrollment Operations and Slate Manager

$60,000 - $60,000/Yr

Wright State University - Dayton, OH

Full-time - Mid Level

Dayton, OH

Educational Services

About the position

The Associate Director, Enrollment Operations and Slate Manager will play an integral role in the day-to-day support of Enrollment Operations with a focus on managing critical components of Slate to support Enrollment and Admissions. This position is essential for ensuring that the Slate platform is effectively utilized to meet the growing needs of all Admissions teams. The associate director will serve as the lead for Slate event, report, and query development, applying their skills as a seasoned database professional to diagnose and address issues of moderate to complex scope. This role involves deepening the capabilities of the Slate platform, developing, delivering, and maintaining template libraries, standard queries, and on-demand or custom reports within Slate. In addition to technical responsibilities, the associate director will conduct ongoing analysis of business processes to deliver solutions that align with the overall department roadmap. Collaboration is key, as the associate director will work closely with team members within the unit, office, and across campus to develop and implement sustainable and efficient processes. This position also plays a pivotal role in documentation, training, and testing for CRM-related updates, ensuring that all stakeholders are well-informed and equipped to utilize the system effectively. The associate director will manage workflows related to application and admission processes, overseeing day-to-day technical processes, including Slate forms, delivery, decision release, campaigns, portals, rules, and event/scheduler functions in Slate. They will assist with the creation and organization of key documents and data workflows for Slate and other enrollment management software, ensuring that all systems are being optimally used to their fullest capacity. This role requires a strong focus on data management and technology support, leadership and project management, and application process management, all while prioritizing the student experience and providing exceptional customer service.

Responsibilities

• Manage workflows related to application and admission processes.
• Oversee day-to-day technical processes in Slate, including forms, delivery, decision release, campaigns, portals, rules, and event/scheduler functions.
• Assist with the creation and organization of key documents and data workflows for Slate and other enrollment management software.
• Build event and event templates to support Enrollment Management.
• Build reports and queries to support Enrollment Management priorities and maintain query libraries.
• Ensure necessary data transfers between application, SIS, and Imaging systems.
• Maintain knowledge in all aspects of SIS and imaging systems to ensure optimal usage.
• Serve as a backup functional expert for Banner (SIS) and Xtender (imaging) systems.
• Manage system documentation, upgrades, testing, and troubleshooting.
• Develop and maintain department assets such as queries, workflows, Standard Operating Procedures, and operations calendar.
• Provide documentation, testing, and staff training for new features in Slate.
• Play a pivotal role in yearly update processes such as Cycle Prep and updates to Slate-hosted and external applications.
• Partner with the Enrollment Communications and Marketing team to support accurate communications and messaging throughout the application and enrollment processes.
• Prioritize tasks and manage team projects, creating an inclusive and collaborative team-oriented environment.
• Lead staff development initiatives such as coaching, team-building, and training.
• Manage assigned projects and initiatives, supporting staff in developing queries, reports, and forms in Slate.
• Process applications for all student types and ensure data integrity and authenticity of admissions documents.
• Execute admissions decisions based on application material, internal process documents, and Wright State policy.
• Support the integration of new systems and associated communications.

Requirements

• Bachelor's degree and 5 years of experience in a related field with progressive responsibilities (experience should be in higher education, K12 education, business, IT).
• Excellent verbal and written communication skills.
• Strong analytical and critical thinking skills.
• Experience with Slate or similar CRM.
• Demonstrated competency in using enterprise student information systems.
• Detail-oriented and organized.
• Effective problem-solving and project management skills.

Nice-to-haves

• Master's degree.
• Direct experience in higher education and admissions/enrollment management team.
• Proven ability to work effectively with others, including prospective students and their families, current students, faculty, and staff.