Murray State University - Murray, KY
posted 4 months ago
The Associate Director of Financial Aid - Operations at Murray State University is a pivotal role responsible for overseeing the daily operations of the Financial Aid office. This position entails managing and training operational staff, ensuring the awarding of financial aid, conducting verifications, and handling Satisfactory Academic Progress (SAP) appeals. The Associate Director will also be responsible for performing Return to Title IV (R2T4) calculations, ensuring compliance with federal, state, and institutional regulations, and driving process improvements within the department. In this role, the Associate Director will maintain a comprehensive understanding of all relevant regulations and will develop and implement departmental procedures to ensure ongoing compliance. Leadership is a key component of this position, as the Associate Director will provide training, supervision, and professional development opportunities for staff members. Additionally, the role involves executing auditing and quality assurance procedures to monitor staff performance and troubleshoot any issues related to the awarding and disbursement of financial aid. The Associate Director will also engage with students and parents, providing counseling as needed, and will participate in various outreach activities such as college nights, summer orientation sessions, and workshops. Collaboration with federal, state, and internal auditors is essential, as is coordination with other departments to maintain compliance with Title IV funding eligibility. The Associate Director will work closely with the Associate Director of Systems to ensure the quality of awarding and reporting processes, and will perform other duties as assigned to support the overall mission of the Financial Aid office.