Associate Director, International Student & Scholar Services

Embry-Riddle Aeronautical University - Daytona Beach, FL

Full-time - Mid Level

Hybrid - Daytona Beach, FL

10,001+ employees

Educational Services

About the position

The Associate Director of International Student & Scholar Services (ISSS) at Embry-Riddle Aeronautical University plays a crucial role in supporting over 1,300 international students, scholars, faculty, and staff. This position involves overseeing immigration processes, advising services, and outreach for non-immigrant students, ensuring compliance with F-1 and J-1 visa regulations. The role includes serving as a Designated School Official (DSO) for F-1 students and assisting the Director as an Alternate Responsible Officer (ARO) for the J-1 visa program, while also developing policies that align with the university's strategic goals.

Responsibilities

• Evaluate, enter, and submit student data into DHS Student & Exchange Visitor Information System (SEVIS) and prepare documents for students and scholars.
• Assist the registration process each semester.
• Present the J1 and ERLI immigration orientation presentation.
• Maintain the online immigration presentation by adding to the Canvas course the ISSS hold if the course is not completed by the student.
• Support the maintenance and updating of data for each qualifying event requiring SEVIS reporting.
• Assist in processing requests from ICE via SEVIS for program changes and student record corrections.
• Collaborate with the director on the advisement of students regarding F1 visa holders, including guidance on federal immigration regulations and resolving complex application and compliance issues.
• Act as a subject-matter expert in student advising, specifically for F-1 and J-1 visas.
• Interpret and analyze internal University policies while aligning with federal immigration regulations.
• Train, mentor, and oversee aspects of onboarding new ISSS team members.
• Collaborate in the development and implementation of workshops and other educational programs that support communication and customer service, orientation, and retention.
• Support departmental programming for international students and scholars, promoting their full participation and integration into the University community.
• Design and execute programs and processes aligned with current strategic objectives.

Requirements

• Bachelor's degree.
• Minimum of 1-3 years of related work experience, including graduate assistantships.
• Strong analytical and problem-solving skills with the ability to work independently on multiple complex tasks.
• Ability to prioritize ongoing and new work assignments.
• Exceptional interpersonal and communication skills with diverse audiences including students, faculty, and staff.
• Proficiency in Microsoft operating systems including Excel, Word, Outlook, PowerPoint, and Access.
• Ability to relate well to and motivate students.
• Ability to speak and present to various internal and external audiences.
• Planning and analytical skills.
• Understanding of collaborative and conflict resolution skills.
• Ability to mentor students.

Nice-to-haves

• Master's degree.
• Experience with Campus Solutions, Via TRM, and SEVIS.

Benefits

• Generous Time Off: 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.
• Personal Leave: 12 days for non-exempt employees or 18 days for exempt full-time employees in the first year.
• Tuition Coverage: 100% tuition coverage for one undergraduate and one graduate degree, and discounted rates for spouse and dependent children up to age 26.
• Retirement Contributions: 6% of base salary contributed to retirement plan with a 4% matching contribution and no vesting period.