ASSOCIATE DIRECTOR MEDICAL OPERATIONS

Concentra - Charlotte, NC

Full-time - Senior

Charlotte, NC

Ambulatory Health Care Services

About the position

The Associate Director of Medical Operations at Concentra plays a vital role in enhancing patient care and operational efficiency within the medical team. This position supports the Director of Medical Operations by ensuring high standards of clinical care delivery, clinician onboarding, and alignment with market strategies. The role involves direct patient care, mentoring clinical staff, and fostering a collaborative environment to improve clinical quality and patient satisfaction.

Responsibilities

• Provide 100% center-based direct patient care and demonstrate clinical excellence.
• Assume the role and responsibilities of the Center Medical Director (CMD) as needed.
• Collaborate with the Director of Medical Operations to identify and implement clinical quality improvements.
• Mentor and train future clinical leaders and newly hired clinicians.
• Maintain relationships with employers, payers, and local communities to drive market growth.
• Assist in planning clinician meetings and managing staffing adjustments.
• Respond to requests and issues within 24 hours.

Requirements

• Board Certified in Family Medicine, Internal Medicine, or Occupational Medicine.
• Current unrestricted medical license in the state of jurisdiction.
• Unrestricted DEA license for the state of jurisdiction.
• Medical degree (MD) or Doctor of Osteopathy (DO) from an accredited institution.
• Preferred two years of relevant clinical and supervisory experience.
• Preferred two years of experience in managed care and physician management.

Nice-to-haves

• Experience developing and leading medical management and quality improvement programs in a managed care setting.
• Strong customer service skills and ability to handle sensitive information in accordance with HIPAA and PHI regulations.

Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts