Associate Director - Medicare Stars Program

$112,400 - $154,900/Yr

Humana - Springfield, IL

Full-time - Mid Level

Remote - Springfield, IL

Insurance Carriers and Related Activities

About the position

The Associate Director, Process Improvement - Telesales Stars Program position at Humana is a pivotal role that focuses on analyzing and measuring the effectiveness of existing business processes within the organization. This position is responsible for developing sustainable, repeatable, and quantifiable business process improvements that enhance operational efficiency. The Associate Director will leverage a solid understanding of how organizational capabilities interrelate across various departments to drive improvements that align with the company's goals. In this role, the Associate Director will research best business practices both within and outside the organization to establish benchmark data. This involves collecting and analyzing process data to initiate, develop, and recommend business practices and procedures that prioritize enhanced safety, increased productivity, and reduced costs. The position may require specialization in areas such as benchmarking, business process analysis and re-engineering, change management, and measurement, as well as process-driven systems requirements. The Associate Director will be tasked with making decisions related to identifying and resolving complex technical and operational problems within departments, and may lead multiple managers or highly specialized professional associates. The role also requires a commitment to continuously improving consumer experiences, making it essential for the Associate Director to be passionate about contributing to the organization's mission. The position may involve travel up to 25% of the time, necessitating strong verbal and written communication skills to effectively collaborate with various stakeholders.

Responsibilities

• Analyze and measure the effectiveness of existing business processes.
• Develop sustainable, repeatable, and quantifiable business process improvements.
• Research best business practices to establish benchmark data.
• Collect and analyze process data to recommend business practices and procedures.
• Focus on enhanced safety, increased productivity, and reduced costs.
• Determine how new information technologies can support re-engineering business processes.
• Specialize in areas such as benchmarking, business process analysis, and change management.
• Identify and resolve complex technical and operational problems within departments.

Requirements

• 3 or more years of process/project management experience.
• 2 or more years of leadership experience.
• Strong verbal and written communication skills.
• Ability to travel up to 25% of the time.
• Passion for contributing to an organization focused on improving consumer experiences.

Nice-to-haves

• Bachelor's Degree.
• Bilingual in English and Spanish without limitations or assistance.
• Experience in Medicare.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off including company and personal holidays.
• Volunteer time off.
• Paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.