Associate Director of Access

$84,178 - $142,310/Yr

Greater Baltimore Medical Center - Hunt Valley, MD

Full-time - Mid Level

Hunt Valley, MD

Hospitals

About the position

Under limited supervision, this position is responsible for the day-to-day oversight of the Access Field RNs who are admitting hospice, EMC, and palliative care patients to our services. Daily operations include the timely, safe, and appropriate admission to all Gilchrist programs and/or other community services. This position is responsible for providing exemplary customer service for all referral sources including patients and families. Collaborates with the Associate Director of Hospital Programs and Directors of Community Programs and Partnerships (DCPPs) ensuring access to the organization 24 hours per day. Ensures admission field staff compliance to all quality assurance functions including CTI's, Consents for Care, HIS submission and congruence, and other pertinent regulatory requirements. Assures that all staff are committed to and deliver exemplary customer service and patient-centered care.

Responsibilities

• Oversee the management of the day-to-day operations of the access field staff and clinical lead
• Develop strategies and implement processes for increasing timely admissions to all Gilchrist programs and services
• Coach access field staff on effective admission visit scheduling techniques
• Ensure that the Access Nurses perform the job functions as outlined in Access Nurse job description
• Facilitate Access Nurse staff meetings and huddles
• Conduct annual supervisory visits, performance reviews, and stay interviews with all access field staff
• Cross train all staff on all services offered by Gilchrist
• Educate team on changes in program offerings and eligibility requirements of all organization programs
• Work with the EPIC team to maximize the use of all EPIC tools and functionality
• Develop, implement, and ensure achievement of short- and long-term strategic deployment process goals and metrics
• Actively participate in program development
• Collaborate with Chief Access Officer to manage the budget of access field staff
• Assist with the development of the department's operating budget and make recommendations for capital budget expenditures in collaboration with Chief Access Officer
• Maintain ongoing analyses of supply costs and services
• Ensure accounts payable issues are managed appropriately
• Process payroll for assigned areas
• Review staffing and productivity regularly to ensure appropriate use of resources
• Collaborate with home care, RCC, and IPU teams to ensure that the patients admitted have all necessary components for a safe transfer and positive customer service experience while meeting all regulatory and accreditation guidelines
• Ensure regulatory compliance for all referrals and admissions including appropriate payer authorizations, timely receipt of signed care plans and CTIs, and HIS submission and congruence
• Audit patient records for accuracy, documentation, and compliance in coordination with the Director of Quality
• Ensure the implementation of standard work and LEAN initiatives throughout all areas of responsibility
• Participate in quality and performance improvement efforts, evaluate the effectiveness of patient care and desired outcomes
• Oversee staff involvement in quality control and improvement efforts, general safety, and infection control procedures
• Measure and monitor patient and family, physician and referral source satisfaction, modifying and implementing changes as necessary to meet service excellence goals
• Assist with utilization review and productivity monitoring
• Track and report the development and monitoring of team metrics
• Conduct ACAs, PDSA, and A3 events as needed and required by organizational policy and procedure
• Collaborate with other Associate Directors/DCPPs to ensure continuity of care and safe patient transfers
• Create a culture of safety in all supervised work environments
• Manage human resources within established productivity guidelines and the personnel budget
• Facilitate Access Nurse training and development efforts
• Maintain employee competencies
• Monitor and review work performance of the staff
• Plan and design staffing patterns and staffing mixes
• Empower and encourage managers and individuals to function independently
• Interview and select staff as needed, ensure competency and compliance of assigned staff, monitor and review work performance of staff
• Monitor, investigate and respond to customer feedback, modifying systems/processes as needed
• Recognize the role of insurers and the importance of their relationship to their assigned operations
• Measure and monitor patient and family, physician and referral source satisfaction, modifying and implementing changes as necessary to meet service excellence goals
• Establish and maintain effective vendor relationships to complement/enhance the hospice team.

Requirements

• Bachelor's degree in Nursing or equivalent
• 5 years' experience in caring for terminal patients and their families preferred
• 3-5 years progressively responsible management experience preferred
• Hospice management experience preferred
• Current Maryland state license as a Registered Nurse
• Advanced knowledge of all aspects of hospice
• Skill in oral and written communication
• Skill in data analysis and interpretation
• Computer literate
• Strong problem resolution skills
• Strong leadership and healthcare management skills
• Knowledge of healthcare regulatory agency standards for hospice/health care organizations
• Knowledge of Community Health Accreditation Partner (CHAP) and CMS principles and standards
• Familiarity with Part A Hospice Medicare and insurance coverage processes preferred
• Ability to operate independently and to balance multiple priorities
• Strong leadership, interpersonal, and influencing skills necessary to interact effectively with physicians, payers, regulatory agencies, staff, and other health professionals
• Analytical skills necessary to organize and oversee the work of others and to administer sound policies, procedures, budgets, and clinical practices
• Ability to market to and deal tactfully with customers (e.g. physicians, social workers, nurses, etc.), other possible referral sources, and the community
• Strong clinical assessment and documentation skills
• Strong computer skills including e-mail, EMR, Word, Excel, and PowerPoint applications.

Nice-to-haves

• Master's degree preferred

Benefits

• Pay range: $84,178.76 - $142,310.11
• Final salary offer will be based on the candidate's qualifications, education, experience, and alignment with organizational needs
• COVID-19 Vaccination requirement for all applicants
• Equal Employment Opportunity employer.