Associate Director of Admissions and Data Operations

Rochester Institute Of Technology - Rochester, NY

Full-time - Mid Level

Rochester, NY

Educational Services

About the position

The Associate Director of Admissions and Data Operations at Rochester Institute of Technology (RIT) is responsible for providing strategic, technical, operational, and managerial leadership to the RIT/NTID Office of Admissions. This role involves optimizing and managing data and technological systems for student recruitment, supervising front-end personnel, and ensuring the health of application processes. The position requires collaboration with various departments to enhance admissions practices and improve engagement with prospective students.

Responsibilities

• Serve as the point person for RIT's enrollment management technological systems (i.e., Slate, SIS/PeopleSoft OnBase).
• Perform data maintenance and monitor procedural operations related to the admissions application review process and database systems.
• Implement data-loading system processes and upgrades to support teacher/stakeholder databases and student application processing workloads.
• Troubleshoot user- and system-level testing to ensure student application functionality.
• Manage and update day-to-day enterprise-based campus system and document imaging processes.
• Determine access privileges and provide training for staff and external users of enrollment management platforms.
• Partner with cross-functional teams to identify, maintain, and implement campus-wide upgrades to business applications and database management systems.
• Supervise and evaluate front-end personnel and student workers.
• Monitor day-to-day workloads, including data entry, processing, and external communications with students.
• Develop and manage office policies, procedures, and business processes.
• Responsible for hiring and performance assessments of staff.
• Act as a customer service representative for RIT/NTID visitors.
• Lead strategic initiatives in support of Slate optimization and growth opportunities.
• Maintain queries and report generation for critical data collection and analyses.
• Work with the Admissions Counselor team to ensure optimal efficiencies in the application review process.

Requirements

• Bachelor's degree in a relevant field.
• 5+ years of experience in educational or professional settings with system-wide record management systems.
• Specialization in Business, Information Systems, Marketing, Statistics, or Management.
• Proficiency in American Sign Language or commitment to acquiring proficiency.
• Demonstrated proficiency in creating and running reports for data presentation and analysis.
• Familiarity with deaf education and best admissions practices.
• Experience in business writing and effective communication.
• High attention to detail and analytical skills in handling student records.
• Ability to maintain security and ethical standards with confidential information.
• Experience in responding to information requests and data validation.

Nice-to-haves

• 5+ years of experience in higher education, preferably in Admissions.
• Experience with Slate, PeopleSoft/SIS, OnBase, or similar student records management software.

Benefits

• Affordable medical/dental/vision benefits
• Paid vacation/sick time
• Retirement saving plan with exceptional employer match
• Tuition assistance for employees and their families