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Associate Director of Client Performance
UnitedHealth Group - Eden Prairie, MN
posted about 2 months ago
About the position
The Associate Director of Client Performance at Optum is a leadership role focused on enhancing client performance within the Risk Adjustment & Quality Prospective Programs. This position involves collaborating with various teams to ensure clients meet their program goals through effective communication, strategic planning, and data analysis. The role requires a deep understanding of healthcare network operations and the ability to drive action based on analytics to improve health outcomes.
Responsibilities
- Review Analytics to Drive Action in the Markets to Achieve Client Performance
- Review and Analyze available reporting
- Develop insights and action plans
- Proactively communicates plans at national / regional / market levels both internally and externally
- Present and roll out strategy to internal team; address questions, problem solving, provide ongoing direction and bring in client when needed for decision making
- Liaison between client management and Provider teams
- Go-To resource for operational questions
- Work closely with the Ops team to drive the program to client timelines / goals
- Meet with the Directors to provide ongoing updates on client strategies / activities
- Work with Client Management to develop the program strategy
- Work with Client Management to Build / Maintain / Report on the client goals and progress in a standard format (work plan)
- Review the actuals vs. targets / goals with the Directors
- Facilitate the provider id suppressions when needed
- Assist in completing the program readiness checklists during planning with the client to map out strategy
- Prepare information and present at quarterly business review and Strategy Meetings
- Attend market/regional meetings as needed
- Escalate concerns/issues to Client Manager / Corporate client
- Ensure Consistent Standardized Communication of Information / Reporting
- Assist the clients in utilizing their reporting
- Ensure each market is getting what they need for reporting for their client
- Aid in building standardized Presentation / Reporting package for the client meetings
- Standardize and deliver messaging around key timelines
- Forecast Model Creation, Statistical Calculations, Aesthetic Formatting (Client Presentations)
Requirements
- 5+ years of experience working with a managed care organization, health insurer, or other organization focused on risk adjustment
- 5+ years of experience in data analysis
- Experience with risk adjustment
- Proficiency in Excel- Ability to create formulas, VLOOKUPS, SUMIFS, Pivot Tables, and ability to create models
- Proficient in PowerPoint
- Proven skilled communicator at executive level
- Proven skilled cross functional leader
Nice-to-haves
- Experience with Stars/HEDIS
- Experience with program management
- Experience with provider practice relationships
- SQL experience
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
