Blue Cross Blue Shield - Boston, MA

posted 2 months ago

Full-time - Mid Level
Boston, MA
Insurance Carriers and Related Activities

About the position

The Associate Director of Data Governance & Analytics Success will play a pivotal role in executing Blue Cross Blue Shield of Massachusetts's (BCBSMA) data and analytics strategy, aimed at transforming the organization into a data-driven entity. This position is crucial for ensuring that the data utilized across the organization is of the highest quality and can be trusted by analytic teams for decision-making and generating insights. The successful candidate will be responsible for developing and executing an Enterprise Data Governance strategy, which includes leading the analytics success team to drive the adoption of technology and data products for analytics, reporting, and AI/ML use cases. This highly visible role demands exceptional leadership skills, a strong collaborative attitude, effective strategy development, and deep technical expertise. In this role, you will lead cross-divisional committees and stakeholder forums to orchestrate and communicate data governance functions. You will implement technology solutions that enable robust data lifecycle management, improve data quality and standards, and facilitate self-service analytics. As the primary business owner of enterprise Master Data Management (MDM) solutions, you will collaborate closely with data stewards and other teams, including risk, legal, security, compliance, audit, and operations, to ensure data sharing, security, and audit controls are effectively managed. Additionally, you will develop and evolve the data catalog and business glossary for all data and analytics domains across the organization, working in partnership with data product owners and data stewards. Integrating data governance into business planning, portfolio execution, and analytics operations will be essential for ensuring consistency, reusability, and appropriate use of data products. You will define and socialize the strategic roadmap, policies, and collaborative practices in close partnership with cross-divisional stakeholders. Training and analytics success programs will be developed and delivered to enhance data literacy, tool competencies, governance, and promote a data-driven culture. Capturing and promoting awareness of the value of data across the organization will also be a key responsibility, as will developing and delivering analytics success programs that enable governed self-service analytics for business users to utilize data quickly, reliably, and safely. Finally, you will partner with peers, business leaders, and analytics users to uncover, understand, and integrate the evolving needs of data governance.

Responsibilities

  • Lead cross-divisional committee and stakeholder forums to orchestrate and communicate data governance functions.
  • Implement technology solutions to enable robust data lifecycle management, improve data quality and standards, and self-service analytics.
  • Manage enterprise MDM solutions as primary business owner in collaboration with data stewards.
  • Collaborate closely with risk, legal, security, compliance, audit, and operations teams for data sharing, data security, and audit controls.
  • Develop and evolve the data catalog & business glossary for all data & analytics domains across the organization in partnership with data product owners and data stewards.
  • Integrate data governance into business planning, portfolio execution, and analytics operations for consistency, reusability, and appropriate use of data products.
  • Define and socialize strategic roadmap, policies, and collaborative practices in close partnership with cross-divisional stakeholders.
  • Develop and deliver trainings and analytics success programs to enhance data literacy, tool competencies, governance, and promote a data-driven culture.
  • Capture and promote awareness of data's value across the organization.
  • Develop & deliver analytics success programs to enable governed self-service analytics across the organization.

Requirements

  • Bachelor's degree preferred.
  • 10+ years of experience in data, analytics, data science, business intelligence, data governance, or related roles.
  • 5+ years of experience in healthcare.
  • 5+ years of experience in leadership and people management.
  • Deep knowledge of healthcare data domains including enrollment, account, claims, providers, products, digital, clinical, financial, and wellness data.
  • Excellent understanding and leadership experience in data management, data governance frameworks, and best practices in data design and architecture.
  • Working knowledge of data cataloging platforms like Informatica, Collibra.
  • Experience with cloud-based technology stack for data and analytics platforms covering data visualization, data engineering, and data storage/access.
  • Strong understanding of the concepts and process of designing and leading education and training programs for a wide array of data user personas.
  • Proven people management experience with managing a mix of contractors and FTEs reporting members in the team.

Nice-to-haves

  • Experience in analytics user success and collaboration with business stakeholders.
  • Familiarity with data governance tools and frameworks.
  • Knowledge of AI/ML use cases in healthcare.

Benefits

  • Paid time off
  • Medical/dental/vision insurance
  • 401(k)
  • Suite of well-being benefits
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