Associate Director of Engineering, Learning

$124,300 - $235,500/Yr

Financial Industry Regulatory Authority - Boston, MA

Full-time - Mid Level

Hybrid - Boston, MA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Associate Director of Engineering, Learning is responsible for leading the strategic direction and operational performance of enterprise learning technologies. This role focuses on the management, development, and enhancement of learning platforms, primarily the Learning Experience Platform (LXP) and Learning Management System (LMS). The Associate Director collaborates closely with technical, operational, and learning teams to drive the enterprise learning technology roadmap, ensuring solutions meet business needs and create scalable, efficient learning experiences. This position is generally autonomous in their oversight and active management for Technology project(s) and most often reports directly to a Director or Senior Director. They are also accountable for maintaining high levels of learning technology efficiency and user satisfaction through continuous innovation and process improvement. Additionally, the Associate Director is responsible for the strategic and tactical work associated with designing and delivering the scope aligned on with peers and stakeholders.

Responsibilities

• Identify opportunities for innovative tools and strategies in existing learning tools and technologies, make recommendations and contribute to development of an implementation plan.
• Develop a strategy for testing and evaluating new approaches to learning product delivery.
• Maintain proficiency in existing and emerging trends and cutting-edge technologies (e.g. artificial intelligence (AI), adaptive learning, mobile learning, microlearning, etc.) and leverage this knowledge to evaluate their potential impact on current and future learning solutions.
• Develop and implement metrics to assess the effectiveness and business impact of learning technology solutions developed.
• Provide guidance on and critical evaluation of potential future directions of the learning management system (LMS) and overall education platforms and interfaces.
• Tracks the development work and drives resolution of escalated issues and bugs for their products.
• Identifies issues that will keep their products from delivering on time or at the right level of quality, assesses alternatives to resolve, builds a plan for resolution, and directly resolves or communicates to leadership.
• Follow, understand, and apply relevant industry trends, research, and best practices in technology and learning.
• Builds and maintains relationships with key industry thought leaders to improve vision and improve team success.
• Focus on team leadership, delivery of business value, risk mitigation, cost optimization and return on investment.
• Support the evaluation of new technologies, techniques, and tools.
• Work directly with outside vendors to negotiate services and product agreements.
• Willingness to lead, take responsibility and offer options.
• Serves as a subject-matter expert for addressing highly complex or ambiguous problems that often involve multiple stakeholder teams and spans across product groups or domains.
• Establish and maintain collaborative relationships with key internal and external partners.
• Collaborates with leadership to influence strategy that spans multiple user groups; working with relevant stakeholders to identify barriers or potential long-term consequences of plans.
• Collaborates with Product peer to determine and monitor release goals, prioritization, implementation, and iteration plans according to user value and/or business need.
• Participate in periodic Disaster Recovery (DR), Business Continuity Planning (BCP) and Sarbanes Oxley (SOX) testing and reporting.
• Identify and hire resource/skills needed within their organization.
• Provides coaching, guidance and growth opportunities to team members.
• Responsible for staff performance management and training.
• Coordinate assignment of subordinate staff.
• Develop and oversee assigned budgets, evaluate, and report on variances, and ensure timely submission of required reports for internal and external compliance.

Requirements

• 4-6 years' experience in Learning Technology.
• Experience leading technology-based projects that involve components of databases, web site development, user interface/user experience development, multimedia asset management, and web site support.
• People management.
• Effective communication.

Nice-to-haves

• Degreed, Saba.
• Workday Learning module functionalities and best practices.

Benefits

• Comprehensive health, dental and vision insurance.
• Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment, short- and long-term disability, long-term care, business travel accident, disability and legal.
• 401(k) plan with company match and eligibility for participation in an additional FINRA-funded retirement contribution.
• Tuition reimbursement.
• Commuter benefits.
• Generous time-off program of 15 days of paid time off, 5 personal days and 9 sick days.
• Two volunteer service days.
• Paid leave including military leave, jury duty leave, bereavement leave, voting and election official leave, care of a family member leave, and childbirth and parental leave.
• Nine paid holidays.