Associate Director of Housing Operations
Boise State University - Boise, ID
posted 2 days ago
About the position
Provide visionary leadership to the following elements of an intentional on-campus living environment for college students: Assignments, Billing, Conference and Guest Housing, Customer Service, Information Technology, Marketing, and Outreach. This includes, but is not limited to supervising Assignments, Conference and Guest Housing, Customer Service, and Information Technology full-time staff and serving as the liaison with Student Affairs Marketing to update and maintain all marketing/messaging efforts for the department. In this key leadership position, you'll oversee critical aspects of housing operations, including assignments, billing, guest housing, customer service, marketing, and information technology. You'll supervise a talented team, implement student-centered initiatives, and ensure operational excellence. This role offers the chance to directly impact student success and engagement while fostering a thriving campus community.
Responsibilities
- Responsible for the overall development and collaborative implementation of an on-campus housing operation where student-centered learning, success, and service are paramount.
- Implements initiatives, programs, services, and expectations that are consistent with the values, missions, and visions of Housing and Residence Life, Student Affairs, and Boise State University.
- Responds to the needs and problems of residents and parents/family members in a conscientious, appropriate, and timely manner.
- Meets with students, investigates issues, provides written follow-up to student concerns/complaints.
- Resolves severe or sensitive student or parental/family member concerns and makes reports of resolution to the Director, Dean of Students office, Vice President of Student Affairs, and/or President's office, when applicable.
- Oversees and audits all campus housing assignment and billing processes including large, ongoing and special assignments, as well as the housing database including room changes, contract cancellations, and room accounts.
- Develops and implements improved housing operations and customer service processes based upon best practices and assessment.
- Makes hiring recommendations, completes performance evaluations, creates training schedules, makes work assignments and guides day to day responsibilities of direct reports.
- Designs and implements an intentional and comprehensive training program for professional and paraprofessional staff across Housing Operations.
Requirements
- Bachelor's degree or relevant experience plus 5 years experience including 1-year managerial experience.
- Experience supervising professional staff in addition to knowledge of effective recruitment.
- Administrative skills, including the ability to organize a variety of projects in all areas of the department.
- Experience working in a professional position in residence life.
- Knowledge of student development theory to inform programs, services, policies and procedures.
- Knowledge and/or experience overseeing conference or guest housing at a college or university.
Benefits
- 12 paid holidays AND the University is closed between Christmas and New Year's.
- Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service.
- 9.27% University contribution to your ORP retirement fund (Professional and Faculty employees).
- 11.96% University contribution to your PERSI retirement fund (Classified employees).
- Excellent medical, dental and other health-related insurance coverages.
- Tuition fee waiver benefits for employees, spouses and their dependents.
