Associate Director of Medical Operations

$260,000 - $300,000/Yr

Concentra - Fresno, CA

Full-time - Senior

Fresno, CA

Ambulatory Health Care Services

About the position

The Associate Director of Medical Operations (ADMO) at Concentra plays a crucial role in blending clinical practice with management responsibilities. This position is designed for physicians who are passionate about patient care and are looking to take on leadership roles within a clinical environment. The ADMO will spend 100% of their time in a center providing direct patient care, ensuring that the highest standards of clinical excellence are met while also leading by example to create an exceptional patient experience. This role is pivotal in ensuring the day-to-day execution of the medical model, collaborating with therapists and specialists to drive optimal clinical outcomes and case closures. In addition to clinical responsibilities, the ADMO will monitor key clinical center metrics provided by Clinical Analytics, which relate to quality outcomes such as Practice Indicators, COP, GRV, LOS, TAT, and more. The position also involves managing clinicians and support staff, ensuring compliance with supervisory requirements, and fostering a professional and collaborative working environment that promotes teamwork and patient safety. The ADMO will work closely with the Director of Medical Operations (DMO) to identify and implement changes for continuous clinical improvement and will be responsible for maintaining relationships with center clients and payers, ensuring timely communication regarding new injuries and significant clinical changes. This role is not just about managing operations; it is about leading a dedicated team of clinicians committed to exceptional patient care. The ADMO will actively participate in Clinical Leadership Team (CLT) meetings to improve quality and patient safety, and will be accountable for understanding and inputting on center financial drivers to achieve the annual business plan. This position offers a unique opportunity to make a significant impact on the health of America's workforce while enjoying a work-life balance in the beautiful Fresno, California area.

Responsibilities

• Spends 100% of time in a center providing direct patient care, leading by example, and creating an exceptional patient experience.
• Ensures day-to-day execution of medical model collaborating with therapists and specialists to drive optimal clinical outcomes and case closure.
• Monitors key clinical center metrics that are provided by Clinical Analytics and relate to quality outcomes.
• Manages clinicians and support staff and complies with APC supervisory requirements.
• Creates a professional and collaborative working environment with full colleague participation that promotes teamwork, quality, exceptional outcomes, and patient safety.
• Works with DMO to identify and implement changes to ensure continuous clinical improvement.
• Masters use of clinical systems to ensure efficiency, excellent supportive documentation, appropriate and optimal coding levels, charge capture, and follow-through on all patient care orders.
• Ensures compliance with individual State Practice Act/Rules and Regulations/WC Regulations.
• Drives patient and client experience metrics.
• Calls and communicates to employers on all new injuries and other significant clinical changes.
• Actively participates in CLT meetings with COD and CTD to improve quality, patient safety, outlier management, and ensures the ongoing development and growth of the center's business.
• Maintains and cultivates relationships with center clients and payers while responding to requests within 24 hours.
• Works with DMO and CLT to manage clinical and support staffing levels and proficiencies that will optimize patient satisfaction, workflows, and efficiencies.
• Promotes, cultivates, and exemplifies Orange Book values for all center colleagues.
• Develops colleague success through all aspects of the talent life cycle for staff clinicians and support staff within the center.
• Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition.
• Leads and promotes collaboration within CLT and across disciplines to achieve clinical and business outcomes.
• Accountable for understanding and input on Center financial drivers and outcomes in order to achieve annual business plan.
• Promotes center initiatives and workflows that are consistent with those in other centers.
• Possesses financial awareness and provides input to center budget and key business metrics.

Requirements

• Graduate of an accredited medical program with a M.D. or D.O.
• Must be board certified by ABPM, ABFM or medical board in the state where employed and in accordance with state laws of practice.
• Licensure requirements of the state of jurisdiction.
• ACLS Certified, preferred.
• Five to eight years of experience in occupational medicine, urgent care or an emergency setting.
• Outstanding customer service skills and the ability to deal with people in a manner which shows tact and professionalism.
• Ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies.
• Demonstrated knowledge of occupational medicine requirements (state specific).
• Demonstrated working knowledge of clinical operations, OSHA, DOT.

Nice-to-haves

• Preferred experience with electronic medical record application.
• Familiarity with corporate human resource policy and practice.

Benefits

• 401(k) with Employer Match
• Medical/Vision/Prescription/Dental Plans
• Life Insurance/Disability
• Paid Time Off/Holidays
• Colleague Referral Bonus Program
• CME Allowance/Time
• Center Achievement Bonuses
• Medical Malpractice Coverage
• Varied annual stipend based on visit volume and scope of responsibility