Associate Director of Sales

Sunrise Senior Living - Bloomfield Hills, MI

Full-time - Entry Level

Bloomfield Hills, MI

Nursing and Residential Care Facilities

About the position

The Associate Director of Sales (ADOS) at Sunrise Senior Living plays a crucial role in supporting the Sales and Marketing team to achieve occupancy and revenue goals for the community. This position involves managing the sales and marketing database, coordinating events, and facilitating the resident move-in process, all while building positive relationships with prospects and ensuring a smooth transition for new residents.

Responsibilities

• Assist the Sales and Marketing team in maintaining proficiency in the CRM lead tracking system.
• Support the Sales and Marketing team by maintaining current prospect records in the CRM.
• Build trusting relationships with prospects by understanding the Sunrise product.
• Ensure model suites/apartments are well maintained and presentable.
• Support in setting, tracking, and accomplishing sales goals.
• Demonstrate effective telephone skills to produce qualified leads and appointments.
• Prepare the resident's Administrative File according to regulatory requirements.
• Manage the move-in process as outlined in the Resident Move-In Checklist.
• Meet with residents/families on Move-In day to review the Move-In Packet.
• Coordinate and facilitate the Resident Assessment with the Resident Care Director.
• Ensure all required forms are completed by the resident/family before move-in.
• Schedule the Resident Agreement Signing and review the welcome packet.
• Orientate the resident and family to the community and its services.
• Arrange meals for the resident and family on Move-In day.
• Ensure the suite/apartment is ready for Move-In using the Suite Readiness Checklist.
• Communicate suite readiness needs with the Maintenance Coordinator.
• Maintain ongoing dialogue with residents/families to ensure a smooth transition.
• Initiate communication with the resident's physician for necessary documentation.
• Assist residents and families in making emotional connections to the community.
• Facilitate the Sunrise Founders Club for new communities.
• Ensure compliance with OSHA requirements and safety regulations.
• Participate as a team member and commit to team goals.
• Attend regular meetings and maintain compliance in required training.
• Support the sales team in executing successful sales and marketing events.

Requirements

• One year of experience in a sales support role or two years as a Sunrise Team Member.
• Previous customer service or sales experience.
• Ability to handle multiple priorities effectively.
• Excellent phone, written, and verbal communication skills.
• Ability to facilitate small group presentations.
• Competent in organizational and time management skills.
• Good judgment, problem-solving, and decision-making skills.
• Proficiency in computer skills, including Microsoft Office and Sunrise applications.

Benefits

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• Daily Pay offered to get paid within hours of a shift
• Tuition Reimbursement