Syneos Health - Baltimore, MD
posted 5 months ago
The Associate Director of Strategic Operations and Analytics will play a pivotal role in guiding the delivery of effective services and strategic solutions within the Patient Support Services sector. This position requires a deep understanding of market access trends and dynamics in the healthcare marketplace. The successful candidate will leverage their extensive knowledge to inform patient services program strategy, design, implementation, and daily operations, providing subject matter expertise that is crucial for the success of the programs. In this role, the Associate Director will support strategic operations managers by utilizing data and field intelligence to aggregate issues and opportunities, ultimately identifying program solutions that align with client needs. The responsibilities include coaching and supporting the goals of the strategic operations and analytics team, ensuring that program management teams meet client program strategic priorities, goals, and metrics. The Associate Director will also be responsible for the effective execution and delivery of strategic operations, which includes developing and communicating data and CRM strategies to enhance field effectiveness. Additionally, the Associate Director will support the delivery of team impact analysis and program ROI, ensuring that programs meet performance expectations and service level agreements (SLAs). They will analyze program and market trends to proactively provide solutions to upcoming challenges, ensuring that the strategic vision of client programs is met. This role also involves identifying potential new opportunities and coordinating with management and business development teams to align on strategic initiatives. The Associate Director will play a key role in translating customer expectations and requirements to internal, cross-functional delivery teams, ensuring a seamless execution of programs.