Associate Director, Operational Readiness
Humana•Springfield, IL
372d•$126,300 - $173,700•Remote
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About The Position
The Associate Director, Operational Readiness at Humana is responsible for ensuring optimized interactions between the company and its customers by developing sustainable readiness practices. This role focuses on delivering operational excellence across multiple contact center operations, enhancing service experiences for both associates and customers. The position involves leading a team to ensure service readiness, leveraging data to improve operational practices, and driving enterprise-level changes to support the health and well-being of members.
