Associate Director, Program Equity Research

Church World Service - New York, NY

Full-time - Mid Level

Remote - New York, NY

Social Assistance

About the position

The Program Equity Associate Director at Church World Service (CWS) is responsible for enhancing program participant feedback mechanisms and managing client-centered evaluations of reception and placement (R&P) services across the CWS network. This role focuses on developing tools, resources, and training to support ethical client-centered approaches, ensuring continuous program improvement, and centering the needs and experiences of newcomers throughout all program phases.

Responsibilities

• Develop tools, guidance, and resources to support the CWS network and RWS staff in implementing ethical client-centered approaches.
• Collaborate with CWS network offices and external departments to manage the pilot of a client-centered survey and its scale-up.
• Manage participatory focus group discussions with R&P clients, including budget management and dissemination of findings.
• Inform programming with feedback collected from program participants via learning sessions and automated dashboards.
• Support the development of a RWS learning framework for continuous learning and effective feedback loops.
• Apply an intersectional feminist approach to ensure newcomers' needs are prioritized throughout the program.
• Participate in or lead CWS and inter-agency working groups on client participatory approaches.
• Develop and execute learning products to share findings with stakeholders.
• Maintain up-to-date self-education about the R&P program and client-centered ethical research.
• Maintain positive working relationships with CWS-HQ staff and external partners.
• Identify strengths and weaknesses in existing data collection systems and propose solutions.
• Represent CWS at internal and external conferences and meetings.

Requirements

• Bachelor's degree or equivalent education or work experience required.
• Specialized training in ethical research required.
• At least 7 years of experience managing complex M&E or research initiatives among marginalized communities required.
• Experience in a local resettlement affiliate or a national office of a resettlement agency preferred.
• Experience conducting research or M&E trainings required.
• Excellent project and data management skills.
• Strong budget management experience.
• Strong interpersonal and diplomacy skills.
• Strong knowledge and experience in Microsoft Word, Excel, PowerPoint, and database software.
• Experience using data visualization software such as Tableau, PowerBI, or Python required.
• Strong quantitative and qualitative analysis skills using statistical and qualitative analysis software.

Nice-to-haves

• Master's degree in public health, public policy, nonprofit administration or similar field preferred.
• Experience using virtual learning platforms such as Teams, Zoom, and Articulate preferred.
• Fluency in a language spoken by refugee populations a plus.

Benefits

• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Paid Time Off
• Life Insurance and AD&D
• Long Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts