Associate Director, US Sales Operations and Business Insights

Alexion Pharmaceuticals - Boston, MA

Full-time

Boston, MA

Chemical Manufacturing

About the position

The Associate Director, Sales Operations and Business Insights - Hematology/Nephrology will play a critical role in the success of Alexion's US business and the Commercial Operations organization. This individual will develop and lead processes that drive Commercial Insights, Business Informatics, Sales Excellence, and Marketing Excellence in the US Market, ensuring high-quality business operations support for multiple stakeholders.

Responsibilities

• Provide support to US Commercial Operations team ensuring activities are aligned with Commercial objectives
• Conduct analysis of sales data and activity data, integrating data on all relevant KPIs/metrics to uncover business drivers & barriers and identify trends
• Act as a Strategic Partner to the brand teams and actively participate in their brand team meetings
• Undertake analytics on sales force activity to provide insights on a regular basis
• Assess effectiveness of targeting and effort allocation to make recommendations for increased effectiveness
• Play a key role in preparation of and during the Quarterly Business Reviews and Monthly Business Reviews
• Provide robust Sales and Marketing Insights by leveraging CRM and internal/external data sources and providing access to this information via dashboards, reports, and Marketing tools
• Make recommendations for system changes in the CRM system to support sales and marketing activities
• Provide support and recommendations for sales force size, structure, and alignments
• Collaborate with Senior Leaders in various departments to support the achievement of strategies and business needs in a compliant way
• Provide operational and analytical support for marketing programs such as speaker programs and related marketing events
• Facilitate a culture of planning and project management, ensuring that work is tracked, prioritized, and resourced effectively
• Maintain a compliant mindset to ensure all operational tasks are compliant and that appropriate analyses are performed to evaluate performance.

Requirements

• Bachelor's degree in a relevant field
• 6 years in pharmaceutical/biotech industry with commercial experience in market research, sales, sales leadership, marketing, and business operations, informatics, and analytics
• Broad experience and demonstrated skills including US market experience, project management, negotiation, and advanced experience in statistical analysis
• Excellent oral and written communication and presentation skills
• Proven experience with CRM, alignment, and analytical applications
• Experience with external data such as claims data, EMR, and 3rd party practitioner data.

Nice-to-haves

• MBA or advanced quantitative discipline degree
• Prior experience in rare disease

Benefits

• Equal Employment Opportunity and Affirmative Action employer
• Commitment to fostering a culture of belonging
• Reasonable accommodations for candidates and employees
• Participation in E-Verify
• COVID-19 vaccination requirement with accommodation consideration.