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OneMain Financial - Evansville, IN
posted 2 months ago
About the position
The Associate Director of Voice Technology Services at OneMain Financial is responsible for leading the end-to-end delivery of Contact Center Voice Technology solutions. This role involves developing and executing Interactive Voice Response (IVR) and Auto Dialer designs, providing leadership and direction to teams, and collaborating with internal stakeholders to establish goals and implementation plans. The position requires a focus on compliance in a regulated environment and the ability to measure results effectively.
Responsibilities
- Develop and execute Interactive Voice Response (IVR) and Auto Dialer design.
- Provide leadership, direction, and cohesion to teams implementing product architecture.
- Collaborate with technology and line-of-business leadership to support telephony vision for inbound and outbound calls.
- Take ownership of the design, execution, and success of technical projects.
- Cultivate, manage, and mentor high-performing teams.
- Deliver results within budget, time, quality, and performance goals.
- Oversee project timelines and achieve outcomes with technology and business partners.
- Recommend and implement process improvements based on customer feedback.
Requirements
- 5-7 years of relevant experience in voice technology services.
- Minimum 2+ years of experience as a manager leading teams.
- Ability to plan, execute, and drive transformational telephony strategies.
- Experience working with operations, infrastructure, and cyber teams for operational monitoring.
- Bachelor's degree in Computer Science or related field.
Nice-to-haves
- Associates Degree in Computer Science.
- Technical and/or industry certifications.
- Prior experience with Avaya, Alvaria, Noble, LiveVox, or similar Telephony Architecture.
Benefits
- Employee stock purchase plan
- Health insurance
- Tuition reimbursement
- Paid time off
- 401(k) with 4% match
- Paid volunteer time
