Securitas Technology - Jersey City, NJ
posted 1 day ago
About the position
Securitas Healthcare, part of Securitas, empowers caregivers to deliver connected, productive and safe care. Its innovative portfolio of healthcare solutions helps over 15,000 hospitals, clinics and senior living organizations worldwide protect people, use assets efficiently and understand their operations for a caring and healing environment. The employee will be based from their home and primarily support the Midwest region of the US with flight travel to other locations as needed. Will drive or fly to customer locations to provide on-site Professional Services and support to clients using Securitas Healthcare products. Will be responsible for the supporting services to deploy a RTLS system in the Acute Care Market. Understanding of network connectivity and software configuration troubleshooting will also be necessary.
Responsibilities
- Represent the company during onsite working hours in a hospital environment.
- Install, configure, and commission new systems by following company procedures and processes.
- Perform service work at customer sites including troubleshooting, repair, or replacement of customer equipment.
- Complete facility site surveys to determine usability for products manufactured and/or sold by the Company.
- Provide training to facility personnel to show the correct operation and maintenance of installed equipment.
- Perform administrative duties including writing facility visit reports, completing service or post installation checklists, creating and submitting expense reports, and maintaining accurate inventory of equipment and parts on company vehicle.
- Attend construction meetings when needed to help ensure that installations that are part of a new construction or renovation project go as planned.
- Ability to work flexible hours according to customer requirements.
- This is a customer facing role. The candidate must have strong customer service skills in order to clearly communicate with the customer and colleagues in the field and at the office in order to ensure that customers are satisfied following each project.
- Must have time management skills in order to arrive at sites when planned and to finish all work in the time allotted for each project.
- This position will require a self-motivator who works well independently.
- Other duties as assigned.
Requirements
- High School Diploma or GED
- 1+ years of experience with Electronic Engineering, Software Engineering, Networking, or related field
- Valid Driver's License with no restrictions
Nice-to-haves
- An Associate Degree in Electronics, Networking, or a related field
- Hands-on experience using test equipment such as Network Cable Testers, Digital Multi-Meters, Spectrum Analyzers, and RF Watt Meters
- Previous experience with field service work requiring extensive travel
- Experience with customer solution training
