Associate Escrow Assistant (Remote)

About the position

The Escrow Assistant position at First American is an entry-level role focused on providing administrative support to the Escrow department, primarily in residential transactions. The role involves assisting with customer service and various administrative duties related to escrow closings, ensuring a smooth process for clients and team members alike.

Responsibilities

• Perform routine administrative duties to assist in the escrow process.
• Answer phones and greet customers.
• Place calls and follow up on information needed for escrow closings.
• Process opening orders and initial file setup.
• Handle deposit and distribution of funds.
• Prepare written transmittals for funds and documents.
• Manage reconveyances and preclosing maintenance.
• Conduct post-closing follow-up on assigned files.

Requirements

• High School diploma or equivalent.
• No work experience necessary - entry level position.
• Experience dealing with the general public or in an office environment preferred.
• Experience with MS Office suite.
• Strong customer service orientation.
• Detail-oriented with excellent verbal/written communication skills.
• Problem-solving skills.
• Ability to multi-task and stay organized.
• Ability to work in a hectic and time-sensitive environment.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k
• PTO/paid sick leave
• Employee stock purchase plan